Team Leader

Key supporting values & behaviours for the role: • Operational Excellence • Accountability & Ownership • Client-Focused Service • Leadership & Team Development • Collaboration & Communication • Problem Solving & Decision Making • Continuous Improvement & Innovation • Adaptability in a Global Environment KPIs / deliverables: • Team SLA Compliance • On-Time Project Delivery • Quality Compliance & Accuracy • Team Productivity & Utilization • Escalation Resolution Effectiveness • Resource & Capacity Management • Operational Data Accuracy • Employee Development & Retention • Process Compliance & Continuous ImprovementCompliance and adherence to specifications • Problem-solving and issue resolution Responsibilities: • Monitor workload distribution across the team and ensure balanced allocation of resources. • Assign projects and tasks among Delivery Coordinators to ensure timely completion of deliverables. • Ensure adherence to client specifications, workflow requirements, and internal operational standards. • Monitor project progress, deadlines, and team performance to achieve delivery targets. • Secure appropriate backup solutions and coverage plans to maintain business continuity. • Monitor overtime utilization and recommend corrective actions when necessary. • Ensure operational and financial information are accurately maintained in internal systems and too Essential qualifications: • At least 3 years of experience in media localization, subtitling, dubbing, content operations, or a related field. • At least 1 year of team leadership or supervisory experience. • Good understanding of delivery operations, localization workflows, and quality standards. • Experience in workload management, resource planning, and issue escalation. • Bachelor's degree in Business, Operations, Media, IT, Linguistics, or a related course. • Strong leadership, coaching, and communication skills. • Good analytical, organizational, and problem-solving abilities. • Proficient in English, both written and spoken. • Able to work effectively with cross-functional and global teams. • Familiarity with workflow management systems and reporting tools. • Ability to manage multiple tasks in a fast-paced environment.