Customer Service Associate (m/f/x)

Company Description

Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives, as well as set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios, and is also adopted as a white-label solution by banks and other B2B partners. The company’s offerings are rounded off by attractive interest rates, loans, and private equity. With the European Investor Exchange, Scalable Capital offers an exchange specifically for retail investors. Over one million clients have already entrusted more than €30 billion to the platform.

Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London. Together with the founding and management team, including Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.

Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).

Job Description

You act as a reliable first point of contact for our customers and prospects, answering general inquiries via email and phone.

You resolve everyday customer inquiries efficiently and work closely with our Level 2 team to route more complex questions to the right experts.

You capture and share valuable customer feedback to help us identify areas for improvement in our product and internal processes.

You continuously your financial knowledge through our internal training and self-motivated learning.

This position is initially fixed-term for one year.

Qualifications

Educational Background: You have completed a commercial apprenticeship, or you bring initial practical experience in a customer-facing service role (career changers are explicitly welcome).

Professional Focus: You have a strong affinity for digital products and a basic interest in financial markets – our L&D team will teach you the specific financial knowledge you need.

You are passionate about delivering a positive customer experience and finding quick, helpful solutions for routine issues.

You are a reliable team player who can work independently and thrives in a dynamic, fast-paced environment.

You are fluent in German and English.

Additional Information

Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers

Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients

Be productive with the latest hardware and tools

Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget

Opportunity to work from abroad

Benefit from an attractive compensation package and from the company pension scheme

Monthly contribution of 50% for the ‘Deutschland Jobticket’

Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker

Enjoy flexible and discounted sports activities with Urban Sports Club