Office Manager - Operations & Fulfillment (On-Site)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together TELUS Health (US) Benefits Administration and Operations brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.

We are a customer-first, collaboration-focused team that thrives on working together to solve complex challenges, putting our clients at the center of everything we do while actively fostering new ideas, new ways of thinking, and new ways of doing things. We embrace efficiency and process improvements through Six Sigma methodologies, always seeking innovation and continuous improvement in how we deliver exceptional service.

If you are seeking a fulfilling opportunity to leverage your skills while supporting our mission of providing exceptional client service in benefits administration and you want to be part of a team that values teamwork, innovation, and welcomes fresh perspectives from every team member, this role is perfect for you.

Here’s the impact you’ll make and what we’ll accomplish together

The Office Manager will provide administrative and project management support for the US Regional Headquarters in Canton, MA, including office management and support of mailroom and fulfillment operations.

What you’ll do

Project Management & Oversight Responsibilities

Detailed project planning, timelines, and milestone tracking

Project meeting coordination and facilitation

Risk and issue identification and mitigation

Budget management and reporting

Stakeholder communication and management

Comprehensive project documentation

Continuous process improvement initiatives

Mailroom and Fulfillment

Day-to-day oversight of incoming and outgoing mail operations

Team management and supervision of fulfillment specialists

End-to-end fulfillment process oversight (receiving, sorting, packaging, dispatching)

Quality control procedures and error minimization

Data privacy and confidentiality compliance

KPI tracking and reporting (volume, turnaround times, error rates)

Office Operations

Oversight of office operations, including coordination of office visits and logistics, and technology coordination

Review of ongoing invoicing from vendors and providers, and coordination and resolution of inquiries with Accounts Payable

Inventory management and vendor coordination, including office supplies and procurement, coordination with courier services, delivery schedules and logistics

Oversee office equipment management and IT support coordination

Manage office visitor check-in and security protocols

You have…

Proficiency in Microsoft Office Suite, Google, and project management tools

Experience supervising mailroom, fulfillment, or logistics operations with a minimum of four years of relevant experience

Strong vendor management and negotiation skills

Project management and time management experience with strong attention to detail

Exceptional customer focus with strong professional acumen

Process improvement and efficiency mindset

Salary Range: $57,600.00 - $90,000 USD Annual Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS offers rewarding benefits, which may vary per job function, such as: ⦁ Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family ⦁ Flexibility to work in-office, virtually or a combination of both ⦁ Generous company matched 401K ⦁ Opportunity to give back to communities in which we work, live and serve ⦁ Career growth and learning & development opportunities to develop your skills ⦁ And much more…

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.