Operations & Control Tower Intern

Job Description

Operations Administration  Support daily operational administrative tasks and documentation  Maintain and update operational trackers, reports, and dashboards  Ensure data accuracy across Google Sheets / Excel  Assist with order processing, status updates, and exception tracking  Support process documentation and continuous improvement initiatives

Control Tower Operations  Monitor order flow, fulfilment, and delivery status  Track SLA performance, missed cases, and pending breach risks  Identify operational exceptions and escalate issues promptly  Support daily control tower reporting and performance summaries  Assist in coordination between operations, warehouse, and transport teams

General Support  Perform data validation and basic analysis for reporting  Prepare ad-hoc reports as required by the operations team  Support audits, reconciliations, and operational reviews  Assist with any other operational tasks assigned by the supervisor