Senior Manager, Account Manager – U.S. Army Sustainment & Customer Success (Remote)

Date Posted:

2026-07-31

Country:

United States of America

Location:

US-TX-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

The Remote Account Manager serves as a trusted partner to U.S. Army sustainment organizations, ensuring exceptional customer experience, mission-aligned support, and long-term account growth. This role requires deep customer affinity with Army stakeholders, strong knowledge of defense sustainment operations, and an ability to build meaningful relationships across logistics, readiness, and operational communities.

What You Will Do

Serve as the primary customer interface for U.S. Army sustainment accounts, delivering responsive, high‑quality customer service and support

Build and maintain strong relationships with Army end users, program offices, sustainment commands, and supporting OEM/contractor teams

Drive customer satisfaction by understanding mission requirements, identifying gaps or challenges, and coordinating timely resolutions across internal teams

Lead account management activities including forecasting, opportunity identification, pipeline development, and contract follow‑through

Support sales growth by presenting solutions that enhance readiness, sustainment efficiency, and lifecycle performance

Collaborate closely with engineering, logistics, product, and operations teams to ensure customer needs are prioritized and accurately represented

Monitor program health and sustainment metrics, proactively addressing issues that may impact performance or customer trust

Conduct regular in person and remote briefings, reviews, and touchpoints with Army partners to maintain visibility and alignment

Maintain accurate records of customer interactions, requirements, opportunities, and risk areas

Ensure compliance with all DoD, Army, and corporate policies related to ethics, security, and information handling

New Business Growth

Develop and maintain customer sales forecasts and achieve Customer segment orders / sales plans for Spare Parts, GSE, MRO and Strategic Long Term Agreements

Responsible for leading the CSM team to ensure continued marketing/selling Collins Aerospace aftermarket products and services to assigned customers

Identify business opportunities and develop strategies for achieving business objectives

Support CSM team and engage to ensure successful proposal activities and negotiations to closure

Manage the customer segment strategy by understanding the marketplace and competition, identify, develop and execute initiatives to maximize market sector sales and margin growth (protect and grow). Develop short, medium and long term strategies to protect and grow the market

Know the customer’s organization, culture, structure, key decision makers and the customer decision making process. Maintain detailed market sector analysis including products, customers, market trends, fleet sizes etc.

Customer/Territory Management

Provide recommendations to support repair, spares and inventory forecast/planning and corporate strategy initiatives

Responsible for managing a positive business relationship with assigned customers

Drive Customer Satisfaction results

Own the Aftermarket customer interface for Collins Aerospace Defense sustainment customers

Facilitate resolution of customer satisfaction issues leveraging functional Customer Service groups and product line program management

Lead Business Reviews and Executive visits as required

Maintain Executive briefing documents and strategy documents for assigned customers as needed

Qualifications You Must Have

Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience

8+ years of experience in sales related to aerospace or aviation activities

Previous Military sales experience with OEM and US government customers required

Experience developing and closing significant long term agreements with OEM’s and US Government on Military Aftermarket business, including forming PBL agreements

Experience presenting and interacting with executive leadership

Must have experience in reporting on all types of business metrics with clear knowledge on how to improve business performance

Must have a comprehensive knowledge of finance, program management, marketing principles and practices, a thorough understanding of related industry practices

Must have the ability to meet, establish and maintain supportive relationships of high level technical and non-technical customer personnel

What We Offer

Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Tuition reimbursement program

Student Loan Repayment Program

Life insurance and disability coverage

Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Birth, adoption, parental leave benefits

Ovia Health, fertility, and family planning

Adoption Assistance

Autism Benefit

Employee Assistance Plan, including up to 10 free counseling sessions

Healthy You Incentives, wellness rewards program

Doctor on Demand, virtual doctor visits

Bright Horizons, child and elder care services

Teladoc Medical Experts, second opinion program

And more!

Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.

Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.