Sales Operations Manager, Inference and Agentic AI

About Paytm

Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI.

Role Overview

Paytm is looking to hire Sales Operations Managers to drive financial and operational rigor across its AI Inference and Agentic AI business. This role sits at the core of sales operations, working closely with sales, business management, and central finance teams to ensure accurate billing, collections, and revenue recognition. The role involves owning the full order to cash lifecycle, strengthening revenue assurance, and managing procurement and vendor operations for the AI charter. The candidate will play a key role in building scalable, audit ready systems that improve financial control, reduce leakage, and enable efficient business growth.

Key Responsibilities

Order to Cash Operations Own end to end invoicing for enterprise AI deals from contract trigger to invoice generation, dispatch, and acknowledgement. Maintain a central invoicing tracker covering deal terms, billing milestones, invoice status, and collections. Coordinate with central finance and accounts receivable teams to ensure GST compliant, PO aligned, and accurately booked invoices. Drive collections follow ups with enterprise clients in partnership with business teams and escalate overdue receivables. Manage billing adjustments including credit notes, disputes, and corrections.

Revenue Assurance and Financial Control Reconcile contract terms, invoicing, collections, and revenue recognition on a monthly basis. Identify and flag revenue leakage across under billing, missed milestones, or untracked usage. Own the monthly revenue close cycle for the AI business in coordination with central finance teams. Maintain audit ready documentation and transaction trails to support compliance and reporting requirements.

Procurement and Vendor Operations Manage end to end procurement workflows including vendor onboarding, purchase orders, GRN processing, and invoice approvals. Track spend against approved budgets and highlight deviations to finance and business stakeholders. Coordinate with procurement, legal, and treasury teams for vendor contracts, renewals, and payment cycles. Maintain vendor master data including contract terms, SLAs, and payment schedules.

Accounting Liaison and Compliance Act as the single point of contact for accounting, tax, and audit teams for all AI business transactions. Ensure accurate mapping of transactions to GL codes, cost centers, and legal entities. Support internal and external audits with required data, documentation, and clarifications. Track input tax credits and ensure compliance with applicable tax regulations.

Process Improvement and Reporting Build dashboards to track invoicing timelines, collections ageing, vendor payments, and revenue leakage. Drive standardization and documentation of SOPs across finance operations workflows. Identify opportunities to automate processes and improve operational efficiency at scale.

Ideal Candidate Profile

2 to 4 years of experience in finance operations, revenue operations, sales operations, or business finance roles. Strong understanding of order to cash processes, invoicing, collections, and revenue recognition. Experience working with cross functional teams including sales, finance, procurement, and legal. High attention to detail with strong ownership of financial accuracy and compliance. Ability to manage multiple workflows and drive execution in a fast paced environment. Strong problem solving skills with ability to identify gaps and improve processes. Familiarity with enterprise or SaaS business models is a plus.

Skills and Qualifications

Strong understanding of financial operations including invoicing, collections, and reconciliation. Working knowledge of accounting concepts, GST, and compliance requirements. Strong analytical skills with ability to track metrics and identify issues. Proficiency in Excel or Google Sheets for tracking and reconciliation. Experience with ERP systems and finance tools is preferred. Strong communication skills for stakeholder coordination and issue resolution. Bachelor’s degree in Commerce, Finance, Business, or related field, CA or MBA is a plus.