Executive, E-Commerce

Job Description

WHAT YOU’LL CHAMPION:

Manage day-to-day store operations across Shopee, TikTok Shop, and Lazada — listings, content updates, inventory flags, and platform hygiene

Set up and execute in-store promotions: flash sales, Shocking Sales, vouchers, GWPs, and platform campaigns

Work closely with platform key account managers (KAMs) to maximise campaign participation, platform exposure and growth opportunities.

Coordinate and manage internal livestreams across platforms, including scheduling, setup, and execution

Handle customer enquiries and reviews across all platforms promptly and professionally

Develop and execute customer acquisition initiatives through strategic partnerships, sponsorships and marketing activations.

Work closely with the e-commerce lead to execute growth initiatives and flag operational gaps

WHO YOU ARE:

Proactive. Notices what needs to be done and takes action without waiting to be told.

Thinks beyond completing tasks and looks for opportunities to improve results.

Learns quickly, adapts well and enjoys working in a fast-paced environment.

Calm under pressure. Stays focused and methodical when campaign days get hectic.

Fresh graduate or up to 2 years of working experience

Bachelor's degree in Business, Marketing, Communications or a related field is preferred, but not required.

Strong written Bahasa Malaysia and English for customer communications

Comfortable using Microsoft Excel or Google Sheets to analyse data.

Hands-on experience managing an e-commerce store (personal or professional) is a bonus, not a requirement