Salesforce Business Analyst

Summary

As a Salesforce Business Analyst, you will be part of a team responsible for delivering enterprise cloud technology solutions. Our Salesforce Business Analysts wear many hats on their projects and are responsible for everything from requirements gathering, Salesforce configuration, testing, training, and post-deployment support. As a Salesforce Business Analyst, you will work alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skillset.

We're anticipating future openings and are connecting now with great talent who'd like to be considered when the time comes.

Responsibilities

Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements

Synthesize requirements to create clear and comprehensive user stories and solution design documentation

Perform fit-gap analysis between Salesforce functionality and client requirements

Design elegant, innovative Salesforce solutions involving the configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality

Draft custom development specifications and manage the delivery and testing of the functionality by Development resources

Iterate on solutions through a Build/Test/Review cycle with customer Product Owner

Develop training curriculum and deliver training sessions to the solution’s end users

Work with Delivery Director to manage a project to scope, budget, and timeline expectations

Qualifications

3+ years of Salesforce administration or consulting experience, with background in project coordination, business analysis, or project management

Salesforce Administrator certification required (Business Analyst certification preferred).

Experience defining business processes, writing user stories, and gathering Salesforce requirements across multiple stakeholders and workstreams.

Proven ability to support Salesforce deployments including data migrations, third-party integrations, and configuration across B2B, B2C, and hybrid models.

Strong analytical skills with experience in data analysis, reporting, and presenting insights clearly and accurately.

Skilled in Google Workspace, Salesforce products, and identifying/automating manual processes to improve efficiency.

Strong communication and teamwork skills, with the ability to collaborate, influence, and mentor junior team members.

Demonstrated ability to work independently, stay organized, manage priorities, and execute administrative and operational tasks with high attention to detail.

Adaptable, continuous learner with experience contributing to successful projects involving multiple stakeholders, dependencies, and evolving needs.

We are committed to pay equity and transparency. The compensation range for this position represents our good faith estimate of the range we reasonably expect to pay for this role at the time of posting. The actual compensation offered will be determined based on factors such as the candidate’s experience, skills, education, work location, and internal equity.

In addition to base pay, employees may be eligible for discretionary bonuses, commissions, or other incentive programs, as well as a comprehensive benefits package that includes medical, dental, vision, 401(k), paid time off, etc.

Estimated Compensation Range:

$100,000 - $120,000 USD

FormativGroup operates within the critical middle layer of business technology, where applications and systems connect infrastructure to business processes. We are specialists who help the middle market take full advantage of their technology investments with deep, industry-centric expertise, all in one place, to unify fragmented systems. With deep technical expertise across cloud architecture, system integration, AI, and data strategy, we bridge the gap between business goals and modern platforms.

ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

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