Product Quality & Recovery Manager

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Brisbane (North Lakes)

Employment type

Full Time Permanent

Department

Quality & Lean

Deadline

2026-08-10

Mobility support

Domestic

Candidate profile (title) Our team within IKEA

Candidate profile (text) - Default language At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.

We stand for equality, diversity and inclusion.

We care about people & planet and promote health & wellbeing.

We nurture your development and provide career opportunities to unlock your potential.

Key responsibilities (title) What you need to know

Key responsibilities (text) Working at IKEA has its benefits and rewards:

Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more

24/7 access to our Employee Assistance Program for health and wellbeing support

15% Co-worker discount

Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant

Co-worker uniform provided

Free Co-worker parking

Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).

Bonus programme (where eligible)

Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional information:

This role is Permanent Full-time, 76hrs/fortnight

Applications close Monday 10th August 2026

As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work alternating weekend shifts (both Saturday and Sunday).

Team vision ( title) About this work area

Team vision (text) As Product Recovery & Quality Manager your responsibilities will include, but are not limited to:

Coaching and managing co-workers to secure competence development and succession planning.

Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do.

Co-operate across functions to ensure everyone understands and contributes to the Product Recovery, Quality & Compliance process.

Setting goals, measurements for Product Recovery, Quality & Compliance (PQR&C) and constantly strive for improving the ability of the store to perform daily tasks in accordance with set rules and guidelines.

Responsible for leading the Product Recovery, Quality and Compliance processes in the store and ensuring that the team takes the correct actions as per IKEA Australia working methods in a timely matter.

Presenting IKEA products in As-Is using a strong commercial expression, selling these products with pride, and setting relevant prices that are attractive to customers yet still generate the best results for the store.

Actively contributing to commercial activities throughout the year, with the 2nd life product offer (Buy-back and As-Is online market), providing a more affordable and circular choice to customers.

Let's connect Who you are

Let´s connect As Product Recovery & Quality Manager you are or have:

You are a confident leader with a passion for sustainability and are determined to make a difference.

Proven experience in delivering on sales KPI’S & budgets, with knowledge of how to maximise profitability & growth potential of your department.

Previous experience managing and leading in a big box or high-volume home furnishing business, with demonstrated success in driving sales growth.

A growth mindset, you view challenges as opportunities, value feedback as an opportunity to grow, curious to learn and develop & share your knowledge with others.

Adaptable based on changing business needs and can influence stakeholders to align to your vision.

Pro-active and analytical with a focus on identifying root causes and taking the lead in reaching better ways of working within the product quality, safety, and recovery processes.

Sound understanding of Microsoft Office suite/apps (MS Excel intermediate to advanced level).

Good knowledge of the waste management and sustainability principles is desirable.

Local section (title) We need people like you!

Local section (text) At IKEA, work is so much more than a job. Come join us!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

Living our values

Being your unique self, while respecting and including others

A passion for home furnishing

Performing & delivering while learning & developing

Having fun!