Field Sales Executive

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain - and grow it. People like you.

Ready to Lead and Win? Become Our Field Sales Executive

Reporting to: Area Sales Manager

Location: Cape Town

Why You’ll Love This Role

Develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies.

What you’ll own

Administer field sales plans and processes, including providing input for sales forecasting, budgeting, etc.

Deliver sales objectives and revenue growth for a defined geographic region, product line or market segment

Ensure x4 shipments per day to support the driving of sales volumes

Ensure effective pipeline management by always upholding a pipeline strength of 40% (of total portfolio revenue)

Secure new business (x4 FTBs per month) and build on existing core business through repeat orders

Identify and contact prospective customers and build relationships to generate future sales and repeat business

Check and understand type and size of customer requirements, and suggest products/ service/ alternative products/ services

Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers

Follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution

Introduce products and promotions to customers and deploy marketing campaigns as appropriate

Build rapport and trust with customers by being informed about their business and market

Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention

Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer

Ensure that the % loss of customers per month remain as low as possible, but never exceed 10%

Pro-actively identify any risks to customer relationships and / or SPD volumes and intervene accordingly to eliminate potential loss of revenue

Responsible to manage customer concerns or complaints timeously and in accordance with DHL procedures in order to limit potential loss of customers

Convince external parties such as sceptical customers, institutions, etc. who are sceptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory

Ensure that daily updates regarding client visits, client information, sales activity and any other required data are captured using the applicable CRM tools.

To assist with any other functions outside of the job description to ensure that the Sales Department runs effectively and efficiently according to network standards as required.

What we are looking for

Degree in Business or similar in related discipline, commercial, business, marketing preferred.

Valid driver’s license

Minimum 3 years of Field Sales experience in consumer/retail and/or marketing planning.

Orientation in the field of transport and forwarding advantageous.

Minimum 2 years’ experience in a similar capacity and preferably in a mid-size organisation of a related industry.

Previous logistics experience advantageous.

Strong numerical and analytical skills.

Advanced MS Suite Office skills (Word, Excel, PowerPoint, etc.)

Strong spoken and written communication skills.

Why Join Us?

Because at DHL, we don’t just move shipments - we move careers forward. You’ll work with a global leader that values innovation, inclusion, and continuous learning. Expect growth opportunities, a collaborative culture, and the chance to make a real impact.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience