Customer Project Manager | ThousandEyes

Your Impact As a Project Manager on the ThousandEyes Professional Services team, you will lead customer implementations from kickoff through successful delivery, ensuring projects are scoped, planned, and executed with clarity and momentum. You will coordinate across customers, consultants, sales, customer success, and technical teams to keep engagements on track, manage risks, and deliver measurable business outcomes. You will turn complex deployment goals into practical project plans, drive alignment with stakeholders, and create a consistent customer experience across onboarding and services engagements. Your work will help customers realize the value of ThousandEyes faster by improving visibility into their digital experience, accelerating adoption, and ensuring each engagement is delivered with professionalism, accountability, and care. Minimum Qualifications • Minimum 3-4+ years of project management experience • Build strong customer and internal stakeholder relationships, create robust project plans and drive engagement successfully towards completion • Direct experience leading all phases of the IT software implementation project lifecycle • Experience running multiple projects simultaneously with cross-team dependencies • Experience working with senior level customer collaborators Preferred Qualifications • Familiarity with web technologies, SaaS deployments, REST APIs, and basic troubleshooting concepts • Strong technical acumen, with the ability to engage credibly with technical teams and enterprise customers • Experience delivering Professional Services engagements for enterprise software, networking, observability, or cloud-based solutions • Proven ability to manage scope, risks, dependencies, and executive communications across multiple customer projects Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.