CRM Project Manager - Central Services (13 month Maternity Cover)
Skills
About the role
The Wow
In this role, you will manage a portfolio of complex CRM project initiatives that span across multiple commercial regions.
With Central CRM Services focus, you will lead a team to provide highest quality service and value for the stakeholders in our ever-expanding environment. You specialize in projects that enable commercial CRM capabilities on existing and new markets, ensuring the operations are efficient and compliant.
A taster of what you will be involved with:
Full central CRM project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for a few major or several minor initiatives simultaneously.
Ensure that all projects are proceeding according to scope, schedule, and quality standards.
Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues.
Work creatively and analytically in a problem-solving environment demonstrating teamwork across multiple commercial regions, innovation, and excellence.
Participate in establishing CRM best practices, strategy, templates, policies, and tools to and mature these capabilities for the Betsson Group.
Ownership of the Central CRM Services to provide highest level of service and value for the organization
CRM content template management
Service communications
CRM training & incidents reporting
Email & landing page design
Team management
What we are looking for
A degree in economics, marketing, business or IT management or equivalent work experience
At least 5 years’ experience from igaming, ideally in a project management role
Proven experience in successful project management
At least 3 years’ experience from a people manager role.
Can build and sustain effective communications with key stakeholders.
Good understanding of player segmentation, player bonuses and incentives.
Proficiency in CRM tools and email marketing platforms, ideally from Salesforce or Xtremepush.
Genuine interest in the online casino sector and sportsbook betting products.
Challenge accepted?
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