Manager, Customer Project Planning

Job Description:

Join us as a Manager, Customer Project Planning and play a critical role in optimizing operational performance across North America. In this highly visible individual contributor role, you will serve as the strategic link between commercial demand, project execution, and operational capacity across the United States, Canada, and Mexico.

You will lead regional capacity planning, workforce forecasting, and resource optimization initiatives to ensure customer project demand is effectively balanced against available operational resources. Working closely with SIOP, plant leaders, project teams, and operations stakeholders, you will drive data-based decisions that maximize efficiency, improve utilization, and support business growth.

This role has a direct impact on operational results and customer delivery performance across the cluster.

What will you do?

Lead capacity and resource planning activities across multiple countries, ensuring alignment between project demand, forecasted workload, and available resources.

Partner with SIOP, Operations, Project Management, and Manufacturing teams to analyze demand forecasts and translate them into executable resource plans.

Monitor workload versus capacity and proactively identify risks, constraints, and opportunities for optimization.

Develop strategies to balance resource utilization across the cluster, leveraging underutilized capacity when appropriate.

Collaborate with plant leadership teams to understand operational capabilities, workforce availability, and projected demand.

Conduct operational reviews and audits to validate planning assumptions, improve forecast accuracy, and identify efficiency opportunities.

Drive continuous improvement initiatives focused on productivity, operational efficiency, and resource utilization.

Provide data-driven recommendations regarding workforce planning, headcount needs, and capacity expansion requirements.

Establish and monitor KPIs related to capacity planning, resource utilization, project execution, and operational performance.

Serve as a trusted advisor for decision-making related to customer project planning and operational readiness.

What are the key skills we are looking for?

Advanced

Capacity Planning

Resource Planning & Optimization

SIOP / Sales, Inventory & Operations Planning

Forecasting & Demand Planning

Stakeholder Management

Business Analytics & Data-Driven Decision Making

Cross-Functional Leadership

Operational Excellence

Continuous Improvement

Problem Solving

Intermediate to Advanced

Project Management

Workforce Planning

Financial & Operational Acumen

Risk Assessment & Scenario Planning

Power BI, Excel, and Planning Tools

(External) English Qualifications:

What qualifications will make you successful?

Bachelor's degree in Business, Operations, Supply Chain, Engineering, Industrial Engineering, or related field.

5+ years of experience in capacity planning, operations planning, resource management, SIOP, project planning, or related functions.

Experience managing complex planning activities across multiple locations, business units, or countries.

Strong analytical skills with the ability to convert operational data into actionable business decisions.

Experience working closely with manufacturing plants, operations leaders, and commercial teams.

Proven track record improving operational efficiency, resource utilization, and planning effectiveness.

Advanced Excel skills and experience with reporting and planning tools.

Engineering background is valued but not required.

Fluent English required.

What will set you apart?

Experience in SIOP leadership or integrated business planning (IBP) environments.

Experience supporting regional or multinational operations.

Knowledge of workforce planning methodologies and capacity modeling.

Experience driving operational transformation or continuous improvement initiatives.

What's in it for me?

Opportunity to influence operational performance across the United States, Canada, and Mexico.

High visibility role with direct impact on business results.

Collaborative environment with senior leadership exposure.

Career growth opportunities in operations, planning, supply chain, and business leadership.

Flexible work arrangements and competitive benefits

Local Benefits (English):

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits - it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

Country-specific programs and initiatives may be available.

(External) English Company Boiler Plate:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here