Product Manager, Data Center

Role Overview

The Data Centre Product Manager is responsible for defining, developing, and managing data centre products and services. This role drives product development, product strategy, commercialization, and lifecycle management to support retail, enterprise, hyper-scalers, and government customers.

Key Responsibilities

1. Product Strategy & Roadmap

Define and own the data centre product vision, strategy, and multi-year roadmap, including colocation offerings, datacentre services, datacentre infrastructure offerings

Identify market opportunities (colocation, edge DC, AI-ready infrastructure, hybrid cloud)

Align product direction with business growth, broader company strategy, regional expansion (especially Malaysia), and sustainability goals

2. Product Development & Lifecycle Management

Design and launch data centre offerings (e.g., colocation tiers, high-density racks, GPU hosting)

Manage end-to-end lifecycle from business case development to performance management

Work with engineering and operations on capacity planning, design standards, and SLAs

3. Commercialization & Pricing

Develop pricing models (rack, power, usage-based, bundled services)

Build business cases, ROI models, and investment justification

Drive go-to-market strategies with sales specialist, account management teams and marketing teams

4. Customer & Market Engagement

Engage enterprise customers, government, hyper-scalers, and partners to gather requirements

Translate customer needs into scalable, repeatable product offerings

5. Ecosystem & Partnerships

Collaborate with other datacentre providers and technology vendors to offerings

Identify partnerships for value-added services (AI, security, managed services)

6. Operational & Performance Management

Define SLAs, KPIs (uptime, PUE, utilization, yield per MW)

Monitor product performance, margins, and customer satisfaction

Drive continuous optimization and cost efficiency

Familiar with AI and automation tools to support operations and planning.

7. Regulatory & Sustainability

Ensure compliance with local regulations and industry certifications (e.g., IMDA, BCA, ISO, TIA, ESG requirements)

Drive green data centre initiatives (renewable energy, liquid cooling, carbon tracking)

Requirements

Experience

At least 8 years of experience in product management, preferably in:

Data centres / colocation

Data centres services

Data centre related infrastructure solutions (e.g. UPS, modular DC)

Technical Knowledge

Strong understanding of:

Data centre design (power, cooling, racks, redundancy tiers)

Mechanical and Electrical products and solutions

AI / high-performance compute infrastructure (preferred)

Business & Commercial Skills

Experience in pricing, P&L ownership, and business case development

Strong stakeholder management across technical and commercial teams

Ability to translate technical solutions into business value

Soft Skills

Strategic thinking with execution focus

Strong communication and storytelling

Customer-centric mindset

Preferred Qualifications

Experience working with hyper-scalers or large enterprise clients

Knowledge of regional data centre markets (e.g., Singapore, Malaysia, ASEAN)

Experience in managing data centre and infrastructure portfolio (colocation, M&E infra, services)

Exposure to smart infrastructure, digital platforms, or edge computing