Desktop Quality Coordinator
Skills
About the role
Primary Location
VIC - Melbourne - 655 Collins St
Job Description Summary
Join Service Stream's Telecommunications team and play a key role in driving quality, compliance and continuous improvement across our national operations.
We're looking for a detail-oriented Desktop Quality Coordinator to support the delivery of our Quality Framework and Quality Management Plan. Working closely with the Quality Lead, you'll assess service partner compliance, identify quality trends and help improve processes that support exceptional outcomes for our clients.
About the Role
As a Desktop Quality Coordinator, you'll conduct desktop-based quality assessments, validate completed works against established standards and provide insights that help drive ongoing performance improvement.
Key responsibilities
Conduct desktop quality audits and validation checks to ensure works meet agreed quality framework requirements
Assess service partner compliance and identify quality non-conformance trends
Provide feedback and recommendations to support continuous improvement initiatives
Assist in maintaining and improving quality audit processes and documentation
Liaise with internal stakeholders to resolve quality-related issues and ensure standards are met
Monitor client, Service Stream and service provider standards and ensure audit activities align with current requirements
About you
We're looking for someone who combines strong analytical skills with a passion for quality and compliance.
Ideally, you will have:
Experience in quality assurance, quality auditing or compliance assessments
The ability to review and interpret documentation and artefacts to verify completed works
Strong attention to detail and the ability to process high volumes of data accurately
Advanced Microsoft Excel skills and strong numerical capability
Experience working with clients, subcontractors or external stakeholders
Excellent communication and stakeholder engagement skills
A continuous improvement mindset and the confidence to identify opportunities for enhanced performance
Desirable qualifications
Quality assessment or auditing qualifications
Diploma or tertiary qualification in Business or a related discipline
Why join Service Stream?
At Service Stream, we're One Team. Our values guide everything we do:
Safety – We care about the safety of our people, customers and communities
Delivery – We are reliable and deliver on our commitments
People – We are inclusive, respectful and support each other
Accountability – We take ownership of the results we deliver
This is a great opportunity for a quality-focused professional who enjoys working with data, identifying trends and contributing to meaningful operational improvements in a national telecommunications environment.
Department
Quality
How to Apply
Questions about this role
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