Business Services Transactional Lead

Primary Location

VIC - Melbourne - 655 Collins St

Job Description Summary

We are seeking an experienced Procurement & Supply Chain Team Leader to join a dynamic and fast-paced operational environment. This role is ideal for a supply chain professional who thrives in a high-volume transactional setting, enjoys leading teams, driving process improvements, and partnering with stakeholders across the business to deliver exceptional procurement and supply chain outcomes.

As a key member of the team, you will be responsible for leading purchasing and supply chain activities, ensuring compliance with governance frameworks, and supporting operational performance through effective supplier management, inventory control, and continuous improvement initiatives.

This is a full time permanent role based out of our Collins Street office, supporting hybrid working arrangements.

About the Role

Lead and support a team of Business Services Administrators to ensure high-quality, timely processing of purchase orders and supplier transactions. Allocate workloads, monitor team performance, and manage daily operational priorities.

Provide training, mentoring, and guidance on ERP system and business processes.

Ensure compliance with Delegation of Authority (DOA), preferred supplier arrangements, and procurement policies.

Assist Supply chain and Business Services in driving of functional change, continuous improvement and implementation of new processes or initiatives.

Act as the escalation point for issues related to transactional purchasing (e.g. recurring invoice holds, supplier non-conformance or system errors).

Develop and maintain strong relationships with internal stakeholders and external suppliers.

Ensure all transactional activities adhere to agreed service levels (SLAs), company policies, financial controls, and audit requirements.

Identify potential business issues and/or supply constraints and working with appropriate teams to develop recovery plans.

Support implementation of new systems, tools, or process changes.

Maintain strong working relationships with key suppliers to ensure smooth order processing and delivery performance.

Coordinate with Business Services team members to conduct periodically review of departmental procedures and work instructions to ensure they are relevant to current processes.

Provide transactional insights to Supply Chain and Business Services function.

Champion safety, quality, and compliance standards across all activities.

About you

Minimum 5 years' experience in Purchasing, Procurement, or Supply Chain Operations.

Demonstrated experience leading teams or acting as a Team Leader, Supervisor, or 2IC.

Experience working within a high-volume transactional environment.

Strong hands-on experience with ERP systems, including, Materials forecasting, Planning, Inventory management and purchasing and procurement processes

Proven ability to work collaboratively across multiple functions and stakeholders.

Strong analytical, problem-solving, and negotiation skills.

Excellent written and verbal communication skills.

A proactive, positive, and results-focused approach.

Intermediate to advanced Microsoft Office skills, particularly Excel.

Qualifications

Essential

Tertiary qualification in Procurement, Supply Chain Management, Business, or a related discipline.

Desirable

Additional procurement, logistics, or supply chain certifications.

About Service Stream

Service Stream is an equal opportunity, ASX-listed business that develops and operates Australia’s essential service networks across telecommunications, utilities, transport, defence and social infrastructure. We keep communities connected—and we’re proud of the work we do.

Why you’ll like working here

Flexible working: genuine flexibility options available.

Growth: national career pathways across multiple business units.

Discounts: retail partners including Woolworths, Airbnb, JB Hi-Fi, Bupa and more.

Paid leave: parental, cultural, community service, study, volunteering and purchased leave.

Inclusive culture: we value diversity, inclusion and celebrate excellence.

How to apply

Click Apply to submit your application. You’ll be prompted to create a profile in our recruitment system.

We welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, members of the LGBTIQA+ community, Veterans and people from all backgrounds.

Applications can’t be accepted via email. If you require reasonable adjustments during the recruitment process, please contact talent.corporate@servicestream.com.au.

Department

Supply Chain

How to Apply