Roboticist, Client Consulting & Solutions

WHO WE ARE

Welcome to TELUS Digital https://www.telusdigital.com/ — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

LOCATION & FLEXIBILITY

This is a remote US-based role requiring travel for client meetings and hands-on site support (e.g., teleoperation data collection locations). You’ll coordinate on-site setup, equipment readiness, and field execution across project locations as needed.

THE OPPORTUNITY

We’re hiring a Roboticist to serve as a trusted advisor to our global robotics and embodied-AI clients. This a strategic role focused on consultation, not just execution. Our Roboticist will apply the same consultative, outcome-driven approach across accounts and geographies as our robotics practice grows.

Expect to flex across concurrent client engagements, each with its own goals, constraints, and regional considerations. Bringing deep expertise in robotics and embodied AI, you’ll guide clients through large-scale data collection, field deployments, and program design.

Internally, you’ll act as the vital bridge between client vision and execution—partnering with Commercial, Solutions, Operations, and Quality to translate ambitious goals into well-run programs across multiple accounts worldwide.

WHAT SUCCESS LOOKS LIKE

Clients will see our Roboticist as a genuine and trusted advisor, someone whose input shapes program design before problems occur. Internally, Commercial, Solutions, Operations, and Quality all treat this role as the technical anchor point for robotics engagements, and client programs consistently meet the outcomes they were scoped to deliver.

RESPONSIBILITIES

- Strategic Client Advisory & Co-Design: Act as the primary robotics subject-matter advisor in client conversations — assessing what a client is trying to achieve and recommending the approach, equipment, and program design most likely to get them there, rather than defaulting to a standard offering (co-design & iterate).

- Outcome-Based Scoping: Once you've partnered with clients to define success up front, then shape program scope, staffing models, and equipment needs around that outcome — pushing back where a client's initial ask won't get them the result they want.

- Robotics Domain Leadership: Bring deep knowledge of the robotics and Embodied-AI landscape (hardware, data collection, simulation, and emerging models) to turn technical trends into actionable client solutions.

- Technical Bridge & Scoping Alignment: Serve as the connective layer between client technical requirements and our internal delivery teams — ensuring what's scoped with the client is translated into specifications Operations, Solutions, and Quality can actually execute, and that internal technical constraints or trade-offs are surfaced back to the client accurately and early.

- Commercial Support & Development: Identify and help shape new robotics-related opportunities within existing and prospective client accounts, acting as technical credibility in front of clients alongside Commercial.

- Field Execution & Technical feedback loop: Own real-time technical feedback on equipment, calibration, and field performance during pilots and live programs, escalating issues before they affect client-facing quality, timelines, or SLA standards.

QUALIFICATIONS

- Background in robotics, mechatronics, robotics engineering, or a closely related technical field.

- Demonstrated experience advising or consulting with clients on robotics, automation, or embodied-AI programs — not solely hands-on build/deploy experience.

- Strong working knowledge of current robotics and embodied-AI industry trends, data collection methods, and deployment models.

- Proven ability to translate technical detail into business-relevant recommendations for non-technical stakeholders.

- Comfortable operating cross-functionally across Commercial, Solutions, Operations, and Quality teams.

- Experience supporting global or multi-region client engagements.

- Hands-on experience with multi-camera systems, including calibration, synchronization, and tracking.

- Solid grounding in computer vision fundamentals — object detection, pose estimation, segmentation, sensor fusion — and their application to robotic perception.

- Ability to read and critically interpret state-of-the-art technical reports published by frontier labs developing general-purpose humanoid and non-humanoid robots.

- Willingness and ability to travel to data collection sites (globally) as needed to support engagements.

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