Senior Amazon Connect Engineer

Who We Are Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

The Opportunity The Amazon Connect Application Engineer is the hands-on technical builder for complex Amazon Connect implementations. Working closely with Solution Architects and Technical Leads, you will be responsible for the actual configuration, scripting, and deployment of Amazon Connect and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis. This role bridges the gap between design and reality, translating technical specifications into functioning, robust, and user-friendly customer experience solutions.

Responsibilities:

- Minimum of 3 years’ experience in a technical role in Contact Center solutions or CCaaS platform ideally Amazon Connect, supporting in technical discovery, cut-over activities, transition to support/managed services.

- Operate independently, with very minimal supervision

- Analyze and understand functional business requirements and design specifications of call / chat queue routing, call flows and IVR / Natural Language, Voice / Chat Bot.

- Able to translate business requirements into technical workflows.

- Ability to manage both Waterfall and Agile projects.

- Identify system defects, triage and solve problems within given rules.Ensures that code/configurations adhere to the security, logging, error handling, and performance standards and non-functional requirements.

- Performs code review and enforces good coding practices.

- Build AWS Lex, Lambda using Python, Node.js

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