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E-Commerce Executive (Customer Service )

Thinkmove XY Consultancy

Batu Caves, MYunknownPosted Aug 2, 2026
Posting intelligenceActively listed

About the role

About the Company

We are a recruitment agency hiring on behalf of our client, an established branding and consumer products company based in Batu Caves.

As the business continues to across Shopee, TikTok Shop, Lazada and other online platforms, they are looking for enthusiastic individuals to join their growing E-Commerce team.

Whether you're a fresh graduate or have some experience, comprehensive training will be provided.

What You'll Do

Respond to customer enquiries via WhatsApp, Shopee, Lazada, TikTok Shop, website and social media platforms.

Assist customers with product information, recommendations and order enquiries.

Process online orders and coordinate with the warehouse and logistics team.

Monitor order fulfilment and ensure timely delivery.

Handle after-sales enquiries, returns and customer feedback professionally.

Assist in updating product listings, promotions and online store information when required.

Support daily e-commerce operations across multiple online marketplaces.

Work closely with the Sales and Operations teams to ensure excellent customer experience.

Prepare simple daily and monthly reports.

Who We're Looking For

Minimum SPM, Certificate, Diploma or Degree

Able to communicate in Mandarin, English and Bahasa Malaysia

Fresh graduates are encouraged to apply

Candidates with Customer Service, Retail, Sales Support or E-Commerce experience are welcome

Familiar with Shopee, TikTok Shop or Lazada is an added advantage

Good communication and problem-solving skills

Positive attitude and willing to learn

Basic Microsoft Office knowledge

Why Join Us?

Fresh Graduates Welcome

Full Training Provided

Career Advancement Opportunities

Friendly & Supportive Working Environment

Performance Bonus

EPF, SOCSO & EIS

Annual & Medical Leave

Staff Activities & Team Building

Pay: RM2,500.00 - RM3,500.00 per month

Ability to commute/relocate:

Batu Caves: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

Are you willing to work 5.5 days per week?

Do you able to read and write in MANDARIN ?

Work Location: In person

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