Cantonese Speaking Customer Support Representative

Are you ready to grow your career in the dynamic worlds of digital travel, fine dining, and smart booking apps? Our team in Kuala Lumpur is expanding, and we are looking for passionate, customer-focused Cantonese-Speaking Customer Experience Advisors who are currently based in Malaysia.

In this position, you will serve as a primary contact point for our flagship Booking Platform. You will support users and business partners in Hong Kong, Macau, and other Cantonese-speaking markets by managing reservations, guiding app use, and resolving account issues to deliver exceptional service every time.

No customer service or call center background? No problem! We offer a 4-week, fully paid onboarding program to give you all the tools you need. Whether you are a fresh graduate starting out or an experienced worker making a switch to the tech industry, we welcome your application.

Key Responsibilities

Multi-Channel Assistance: Communicate with customers and merchants via call, live chat, and email in fluent Cantonese to address questions and resolve issues effectively.

Booking & Reservation Support: Assist users with making, modifying, or canceling bookings, handling payment processes, and clarifying promotional details.

Partner Collaboration: Connect directly with third-party vendors (hotels, restaurants, and transportation providers) to manage special requests and itinerary adjustments.

App & Technical Support: Guide users through basic mobile app troubleshooting, profile settings, and checkout technicalities.

Customer Care: Apply active listening and empathy to handle difficult situations smoothly and elevate the customer experience.

Record Keeping: Log all customer interactions, notes, and outcomes accurately in our CRM system using Traditional Chinese or English.

What We Are Looking For

Language Requirements

Cantonese: Fluent or near-fluent spoken ability. Strong reading and typing skills in Traditional Chinese are essential for handling written support.

English: Upper-Intermediate (B2 level minimum) for training sessions, internal team comms, and system navigation.

Qualifications & Skills

Education: Diploma or Bachelor's Degree in any field (graduates in Mass Communication, English, or Hospitality are encouraged to apply).

Experience: Prior experience in customer service, call centers, or hospitality is a plus, but fresh graduates are welcome.

Technical Skills: Comfortable with mobile applications, multi-screen navigation, and a minimum typing speed of 40 WPM.

Flexibility: Open to working rotational shift schedules, including weekends and public holidays, to cover regional service hours.

Eligibility: Open exclusively to local applicants based in Malaysia.

Remuneration & Benefits

Competitive Pay: Attractive base salary supplemented with language allowances, shift pay, and attendance incentives.

Performance Bonuses: Monthly financial rewards for high performers based on KPIs.

Full Healthcare: Comprehensive medical, surgical, and life insurance starting on your first day.

Leave Entitlements: Paid annual, medical, and compassionate leave.

Vibrant Workplace: Work on-site at our central Kuala Lumpur office, featuring employee cafeterias, lounge spaces, and recreational areas.

Career Advancement: Clear pathways to step up into Team Lead, QA Specialist, Trainer, or Operations Manager roles within 12 to 18 months.

How to Apply