ServiceNow Developer 100% (f/m/d)

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.

Job Description Summary As ServiceNow Developer you drive automation and improvement of enterprise service delivery by designing and implementing solutions within the ServiceNow platform. You will build and maintain the Business Request Catalogue, develop self-service portal widgets, and create reusable Script Includes to support client- and server-side functionality. Your focus will be on configuring ticketing systems and streamlining ordering processes, always leveraging out-of-the-box features where practical to ensure scalable, maintainable, and secure solutions. Through your contributions, you enable efficient, compliant service operations and enhance the end-user experience across key processes.

YOUR CHALLENGE

Design, develop, and maintain ServiceNow solutions focused on the Business Request Catalogue and ticketing systems based on case management

Develop user-friendly self-service portal components, including custom widgets and forms, to improve end-user experience

Create and optimise reusable server- and client-side scripts (e.g., Script Includes, Business Rules, Client Scripts) for process automation

Implement integrations to streamline onboarding and request processes

Prioritise out-of-the-box ServiceNow functionality to ensure sustainable, upgrade-safe solutions with minimal customisation

Collaborate with stakeholders to gather requirements, translate business needs into technical designs, and deliver fit-for-purpose solutions

Support testing, documentation, and deployment activities within agile release cycles, ensuring quality and compliance

Troubleshoot issues, conduct root cause analysis, and apply fixes in development, test, and production environments

YOUR PROFILE

Strong problem-solving skills with a focus on clean, efficient, and maintainable code

Commitment to following ITSM best practices and enterprise architecture principles

Ability to work independently and collaboratively within cross-functional teams

Attention to detail with a quality-first mindset, especially around security and scalability

Proactive approach to identifying process improvements and automation opportunities

Clear communication skills to engage with technical peers and non-technical stakeholders

Adherence to change and configuration management processes in a controlled environment

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)

Proven hands-on experience with ServiceNow development (minimum 3 years preferred)

Solid understanding of JavaScript, Glide API, REST web services and streaming (Kafka)

Experience with Service Portal development, including widget creation and front-end customisations

Familiarity with ITIL processes and ServiceNow modules such as Incident, Request, and Case Management

Knowledge of integration patterns (e.g., MID Server, SOAP/REST APIs) and data migration techniques

ServiceNow Certified System Administrator (CSA); certification as Application Developer or Implementation Specialist is highly desirable

Awareness of security and compliance standards applicable to financial services environments

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