Client Support Engineer - MSP

Full Time | $65,000 – $75,000 + Super (based on experience)

About Us

Outright IT is a Melbourne-based Managed Service Provider delivering reliable, human-centred IT solutions to small and medium-sized businesses across Australia.

We operate on a simple principle: great IT should make life easier for clients, not harder. Our team is growing, and we're looking for an early-career IT professional who shares that belief and wants to grow into a role where they have real impact on how our clients experience technology.

The Role

This is a hands-on, client-facing position where you'll learn fast and be supported as you grow. Working alongside our senior engineers, you'll take ownership of tickets appropriate to your level and escalate where needed - across a diverse range of SMB environments. No two days look the same.

Day to day, you'll:

Diagnose, prioritise, and resolve client issues, escalating to senior engineers when needed

Help deploy and manage software and hardware solutions - remotely and on-site

Communicate clearly and professionally with clients across all channels

Maintain detailed documentation and contribute to our knowledge base

Manage support tickets with professionalism and urgency

Travel locally to support client needs

What We're Looking For

The essentials:

1+ years of hands-on technical support experience, OR a relevant qualification (Cert IV / Diploma in IT or similar) with strong hands-on lab or home experience

Working knowledge of Windows desktop/server environments, Active Directory, and networking fundamentals

Some exposure to Microsoft 365 administration

Excellent communication skills - you can explain technical problems in plain English

Self-motivated, well-organised, and eager to learn

Australian Citizen or Permanent Resident (police check required)

Current Australian driver's licence

Bonus points for:

Microsoft Fundamentals certifications (AZ-900, MS-900) or working towards Associate-level

Any exposure to Azure, Exchange, Hyper-V, or virtualisation platforms

Previous MSP or IT service provider experience

A genuine interest in building long-term client relationships

What You'll Get

Competitive salary: $65K–$85K + super, based on your experience

Variety: Exposure to diverse technologies, industries, and client environments - you won't get bored

Growth: Professional development support, certification pathways, and senior engineers who'll invest in your development

Mentorship: A team that wants you to succeed, not sink-or-swim

Culture: Built on honesty, respect, and doing things properly

How to Apply

If this sounds like the kind of role where you'd thrive, we'd like to hear from you. Apply with your CV and a brief note on why Outright IT interests you.

Pay: $65,000.00 – $75,000.00 per year

Work Location: In person