Asociate Customer Solutions Manager, LATAM Scale CSM

DESCRIPTION

Amazon Web Services (AWS) is looking for a passionate and experienced Customer Solutions Manager (CSM) to join our LATAM team based in Brazil. As a CSM, you will combine technical leadership with strategic business focus to drive customer value realization, ensuring successful execution and delivery of customer commitments and outcomes for AWS customers.

You will leverage technical knowledge to guide complex implementations, understanding architecture principles, AWS services, and domain-specific challenges. You will drive difficult customer engagements with measurable impact on specific business outcomes, operating in complex environments with minimal guidance, and building trusted relationships with key project-level stakeholders.

This is an opportunity to be a trusted advisor for some of the most innovative companies in Brazil, and LATAM Countries, helping them accelerate their cloud and AI transformation journey and realize the full value of their AWS investment. You will work with AWS technologies including Generative AI, Data & Analytics, and cloud-native architectures while leveraging emerging technologies to scale your impact.

About the team

The LATAM Scale CSM Team, part of the AGS Tech Organization, drives cloud migrations and adoption journeys across Latin America. We combine deep technical expertise with hands-on guidance, helping customers navigate the technical execution of their projects using AWS best practices and governance frameworks. We create customized cloud adoption journeys for Enterprise and SMB customers.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Mental Health and Well-Being (MHW), Glamazon, and Women at Amazon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

2+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

2+ years of enterprise scale infrastructure or development-based cloud programs/projects in a related industry experience

Experience implementing cloud services including migrations and modernization projects or equivalent

Experience working cross-functionally across several teams both technical and non-technical

PREFERRED QUALIFICATIONS

AWS or other cloud certification

Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle

Experience in English-language communication skills, both written and verbal

Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs

Experience with AI/ML technologies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.