Global IT Project Manager Business Integrations

Join us at Hillebrand Gori – a company of DHL Global Forwarding

Introduction

Being specialized in alcoholic beverages, we offer a full range of transportation services and options, from full container loads to groupage shipments, from large volumes of bulk wine to small consignments via airfreight. Our logistics services allow our customers to transport exactly what they want, when they want, in a cost-effective way.

For our location in Haarlem and the Global IT Business Solutions team, we are looking for a Project Manager Business Integrations.

Role Purpose

The Project Manager Business Integrations is responsible for the successful delivery of customer, vendor, and strategic business integration initiatives across the Hillebrand Gori and DHL Beverage, Wine & Spirits network.

The role owns the complete implementation lifecycle of integration projects, transforming approved business opportunities and business cases into operational solutions that create measurable value for customers, vendors, and internal business teams.

Working closely with Business Integration Consultants, Product Owners, Architects, Development Teams, Sales, Operations, and customer stakeholders, the Business Integration Project Manager ensures that integration initiatives are delivered on time, on budget, and in alignment with agreed business objectives.

The role serves as the primary coordinator between business and technology teams, ensuring smooth execution from project initiation through implementation, go-live, stabilization, and transition to support.

How will you contribute to the success of DHL and Hillebrand Gori?

Integration Project Leadership

Lead customer and vendor integration projects from initiation through successful go-live.

Own project scope, timeline, governance, risks, dependencies, and stakeholder communication.

Translate approved business cases into executable project plans.

Ensure clear alignment between customer expectations, business requirements, technical delivery, and implementation planning.

Drive project execution while maintaining focus on business value realization.

Project Planning & Delivery Management

Develop and maintain comprehensive project plans, milestones, timelines, and resource requirements.

Coordinate activities across business, operational, and technical teams.

Ensure timely completion of project deliverables, including:

Business requirements

Process documentation

Solution design

Mapping specifications

Testing plans

Implementation procedures

Support handover documentation

Monitor project progress and proactively address issues and risks.

Customer & Vendor Implementation Management

Act as primary project contact for customers and vendors during implementation.

Facilitate project meetings, workshops, status reviews, and steering discussions.

Manage expectations, scope changes, and project communications.

Ensure customer and vendor participation during design, testing, training, and deployment phases.

Maintain strong working relationships throughout the project lifecycle.

Business Requirements & Solution Coordination

Collaborate with Business Integration Consultants and Solution Architects to validate project requirements.

Ensure business objectives are clearly translated into implementation activities.

Coordinate solution design reviews with business and technical stakeholders.

Support definition of integration mappings, business rules, process changes, and operational procedures.

Ensure solution designs remain aligned with approved scope and business goals.

Cross-Functional Delivery Coordination

Coordinate delivery activities across:

Development teams

Product Owners

Solution Architects

Infrastructure teams

Customer IT teams

Operational business teams

Vendors and third parties

Facilitate issue resolution across multiple functions and regions.

Manage project dependencies and escalation paths.

Testing, Deployment & Go-Live Management

Coordinate integration testing, user acceptance testing, and end-to-end validation activities.

Ensure readiness of operational procedures and support processes before deployment.

Lead implementation planning and cutover activities.

Monitor project performance during go-live and stabilization periods.

Ensure successful transition from implementation to operational ownership.

Portfolio & Governance Support

Provide visibility of project status, risks, resource requirements, and delivery progress.

Support prioritization and governance discussions within the integration portfolio.

Maintain adherence to project management standards and methodologies.

Contribute to continuous improvement of project delivery practices.

Continuous Improvement & Knowledge Sharing

Capture lessons learned from completed implementations.

Identify opportunities to improve delivery efficiency and implementation quality.

Promote reuse of standard integration patterns, project templates, and implementation approaches.

Contribute to standardization of customer and vendor onboarding processes.

Do you have what it takes?

Experience & Skills

Proven experience managing complex business or technology projects in international environments.

Experience in customer-facing implementation, onboarding, integration, or transformation initiatives.

Ability to coordinate cross-functional teams without direct line management responsibility.

Experience managing multiple concurrent projects and priorities.

Strong understanding of project governance, risk management, stakeholder management, and implementation planning.

Experience within logistics, freight forwarding, transportation, supply chain, or comparable industries preferred.

Excellent communication and facilitation skills.

Integration & Business Knowledge

Working knowledge of:

Customer integrations

Vendor integrations

APIs

EDI transactions

System-to-system connectivity

Data mapping and transformation

Business process design

Operational process implementation

Supply chain and logistics workflows

Customer onboarding methodologies

Understanding of integration scope areas such as shipment events, orders, inventory information, documentation exchange, invoicing, payment information, and visibility solutions is highly desirable.

Preferred Qualifications

Education

Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Information Technology, Engineering, or equivalent experience.

Master's degree or MBA is advantageous.

DHL Leadership Competency Dimensions

HEAD

Understands both business priorities and technology delivery requirements.

Translates business objectives into executable project plans.

Balances customer expectations, delivery risks, and operational realities.

HEART

Builds trusted relationships with customers, vendors, and internal stakeholders.

Creates strong collaboration across business and technology teams.

Promotes transparency and accountability throughout project execution.

GUTS

Escalates issues proactively and drives resolution.

Challenges unrealistic expectations and unmanaged scope growth.

Maintains focus under pressure and during complex implementations.

BITE

Delivers successful implementation outcomes.

Ensures projects realize intended business value.

Continuously improves delivery effectiveness and customer experience.

Mindset – From Opportunity to Successful Adoption

Thinks in terms of outcomes, not just deliverables.

Maintains a strong customer-focus throughout project delivery.

Balances governance with pragmatism.

Understands that successful implementation is measured by business adoption and value realization.

Acts as the orchestrator connecting customers, business stakeholders, operational teams, and technology delivery.

Why work at Hillebrand Gori?

With great pride, we can say that Hillebrand Gori is the largest beverages logistics company in the world. Founded in 1844, we are active in over 90 countries. Our success is built on the dedication of our people. While we operate globally with more than 2,200 employees, our IT department is largely located in The Netherlands but also has a presence in Italy, France and India. Within our department around 15 different nationalities work together.

We believe that “Our people and our reputation are our greatest assets.”

You will work in an environment where you can make impact, influence strategic technology decisions, and grow both personally and professionally.

Are you looking for a role where you can apply deep expertise and deliver direct business value? Then we’d like to meet you.

What can you expect from us?

A salary tailored to your qualities and experience

A contract for 40 hours

Reimbursement for travel expenses, work from home allowance and internet allowance

Pension scheme with BeFrank

Flexible working hours and possibility to work from home

Personal growth and challenging work with endless possibilities to realize your ambitions in an international environment

An informal working environment with innovative colleagues who strive for the very best

You can work independently and make us better with your own input

Professional training

A fun place to work, with room for recreation; weekly and monthly drinks, quarterly company meet-ups, regular company festivities

Work for an organization certified as Great Place to Work 2026