Davao SM - Customer Experience Advisor - August 2026

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities:

Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.

Answer calls in a timely manner with friendly demeanor and willingness to assist

Assist members with inquiries finding resolutions via the knowledge management system.

Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool

Make necessary outbound follow ups when needed to support final resolution and satisfaction

Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios

Responsible for ensuring that primary metrices are met

Education & Experience:

No work experience required

Contact center, Healthcare, Insurance, any work experience background preferred

Must be a High School Graduate

Must be at least 18 years of age

Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

Communication Skills

Customer Service Skills

Active Listening Skills

Critical Thinking, Analytical or Problem-Solving Skills

Proactive, Solutions-Oriented Mindset

Highly Motivated

Personal Effectiveness

Empathy; De-escalation skills

Integrity

Stress Tolerance

Able to maintain professional demeanor

Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Original Title: Davao SM - Customer Experience Advisor - August 2026

Req Id: R26_03324

Posted At: Sat Aug 01 2026 00:00:00 GMT+0000 (Coordinated Universal Time)

Customer Service

Full Time

Davao City, Philippines, 8000