Implementation Project Consultant

C.H. Robinson is seeking an Implementation Project Consultant to join our Robinson Managed Solutions (RMS) Implementation team. You will be responsible for managing the technical integration and system setup for Implementation projects from conception to Go Live & support (sales to operations). You will focus primarily on the onboarding of new business, will also support projects for current customers as needed, and will provide support to others in their area of expertise. Daily tasks will focus on the documentation of customer requirements, regularly coordinate with the Project Manager, collaborate with Technology resources to electronically integrate customer systems, configure systems, and aid in the communication of project progress.

This position may be based in either our Chicago Central or Monterrey, MX locations.

The deadline to apply for this position is Thursday, July 2nd at 4:00pm CST

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Serve as the technical liaison between customer project teams (including their Technology function) and internal Development resources.

Translate customer requirements into internal system and operational specifications; identify system gaps and recommend enhancements.

Facilitate project meetings and execute the Process Transformation Methodology, including current state capture, future state design, and integration mapping.

Document customer expectations, implementation survey results, and changes in roles and responsibilities.

Develop and execute testing plans, SOPs, and training materials; conduct training on internal systems and external portals.

Coordinate with the Project Manager to manage meeting documentation and ensure timely execution of project deliverables.

Oversee project team progress, including cross-functional support groups, and contribute to tool and methodology development.

Support the customer account team during go-live and ensure smooth knowledge transfer throughout the project lifecycle.

Assist with managing helpdesk (myQ) ticket queues for Customer Integration and Implementation teams.

Ensure compliance with SOC processes and perform other duties as assigned based on team or country-specific needs.

QUALIFICATIONS

Required:

Bachelor’s Degree from an accredited college/university or equivalent C.H. Robinson experience

A minimum of 2 years of technical project management experience

Prior experience working with customers, vendors, or carriers

Previous experience with TMS software

Flexible hours (some weekend/late hours may be required)

Up to 20% travel may be required (domestic and/or international)

Preferred:

Basic facilitation skills including but not limited to relationship management, presentation, discussion, documentation, and accountability

Proficient in Microsoft Office Suite of programs

Excellent analytical and problem-solving skills

Demonstrated ability to design, develop and deliver presentations for internal and external audiences at all levels

Ability to collaborate effectively with subject matter experts internally and externally at all levels

Understands key business drivers; uses this understanding to accomplish own work

Solves problems and analyzes possible solutions using technical experience and judgment and precedents

Explains complex information to others in straightforward situations

Values a diverse and inclusive work environment

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$81,000.00 - $128,000.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Three medical plans which include

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid observed holidays

2 paid floating holidays for U.S. hourly employees

Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on our BENEFITS & WELLBEING page