Veterinary Receptionist - Lincoln, CA

Who we are:

Sterling Pointe Veterinary Clinic is looking for a Client Service Representative!

Position Details

Role: Client Service Representative

Status: Full-time

Salary: $18.00-$22.00 based on experience / $1.00 diff for Urgent Care shift hours

Schedule: Consistent four-day workweek with 10-hour shifts

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth retirement savings, flexible spending options, 529 savings plan, tuition support, and referral bonuses

Wellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid parental leave, generous paid time off, and employee pet care benefits

Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You'll Appreciate: Consistent four-day workweek, six paid holidays, Employee Assistance Program, employee discounts, and a supportive culture that values work-life balance

Looking for a client service role where every day brings something different - and you'll soon get to call a brand-new veterinary hospital home?

Sterling Pointe Veterinary Clinic in Lincoln, California, is seeking a friendly, organized, and compassionate Client Service Representative to join our dedicated team. This is an especially exciting time to come aboard: we’re preparing to move into a brand-new, state-of-the-art hospital designed to create an exceptional experience for our patients, clients, and team.

Sterling Pointe is a progressive, full-service veterinary clinic providing both general practice and urgent care services. That means our Client Service Representatives experience the best of both worlds - building relationships with families during routine wellness visits while also helping clients navigate the unexpected moments that come with urgent care.

If you thrive on variety, enjoy helping people, and want to make a meaningful difference for pets and the families who love them, we'd love to meet you.

Why You'll Love It Here

Be part of the exciting transition into a brand-new, state-of-the-art veterinary hospital

Work in a modern facility designed around excellent patient care and an exceptional client experience

Join a progressive practice offering both general veterinary medicine and urgent care

Enjoy the variety of routine appointments and fast-paced urgent cases

Build meaningful, long-term relationships with clients and their pets

Work alongside a collaborative veterinary team that values communication

Enjoy a consistent four-day workweek with 10-hour shifts

Have more days each week for life outside of work

Grow professionally through continuing education and development opportunities

Work in a culture built around kindness, professionalism, integrity, and teamwork

Play an important role in creating a positive experience from the moment clients arrive until they leave

Join a hospital that values your contribution to excellent patient and client care

What You'll Do

Welcome clients and their pets with warmth and professionalism

Serve as the first and last point of contact for clients visiting the hospital

Create a welcoming and supportive experience for every client and patient

Answer incoming phone calls and respond to client questions

Schedule appointments for general practice and urgent care visits

Help prioritize scheduling needs and communicate urgent concerns appropriately

Manage client communications accurately and efficiently

Check patients and clients in and out for appointments

Maintain accurate client and patient information

Process invoices and collect payments

Assist clients with questions about hospital services, scheduling, and policies

Communicate clearly and compassionately during routine and stressful situations

Coordinate information between clients and the veterinary medical team

Support veterinarians, technicians, and assistants by helping maintain efficient communication

Document client interactions accurately

Maintain confidentiality of client and patient information

Help keep the reception area organized, professional, and welcoming

Support an efficient front-desk workflow in a busy veterinary environment

Help create an outstanding experience for every client and pet

What You'll Bring

Previous customer service experience is preferred

Veterinary reception or veterinary hospital experience is a plus

Strong verbal and written communication skills

Excellent interpersonal and customer service abilities

A friendly, compassionate, and professional approach

Strong organizational and time-management skills

The ability to multitask effectively in a fast-paced environment

Comfort handling both routine appointments and unexpected urgent situations

The ability to remain calm and empathetic when clients are worried or emotional

Strong attention to detail

Confidence using computers and learning practice-management software

The ability to communicate information clearly and accurately

A genuine passion for animals and helping the people who care for them

A dependable and collaborative approach to teamwork

The ability to adapt as priorities change throughout the day

A commitment to kindness, professionalism, and integrity

A desire to continue learning and growing professionally

The Extras You'll Actually Feel

There’s something special about joining a hospital while it’s entering an exciting new chapter. At Sterling Pointe Veterinary Clinic, you’ll have the opportunity to be part of our transition into a brand-new, state-of-the-art facility built to support excellent medicine, efficient teamwork, and an outstanding experience for clients and patients.

You’ll also get variety. Because we provide both general practice and urgent care services, no two days look exactly alike. One moment you may be welcoming a longtime client for a routine wellness appointment, and the next you may be helping a worried pet owner navigate an unexpected medical concern.

That variety makes great communication especially important. As a Client Service Representative, you’ll be the connection between our clients and medical team, helping people feel heard, informed, and supported throughout their visit.

And with a consistent four-day workweek, you'll have more time outside the hospital to recharge and enjoy life beyond work.

Benefits You Can't Beat

Financial Benefits

A flexible approach to compensation that reflects your skill set and future performance

401(k) Matching & Roth Retirement Savings Plan

Flexible Spending Account

529 Savings Plan

Tuition Support Program

Referral Bonus Program

Wellness Benefits

Health insurance, including medical, dental, and vision

Supplemental insurance, including accident, disability, critical illness, and life insurance

Paid parental leave

Sick Time / Paid Time Off

Free or discounted laboratory work for employee pets

Pet discounts on veterinary services and products

Pet food discount program

Professional Growth & Recognition

Quarterly Team Rewards Bonus Program

Professional development opportunities

Continuing education allowance

Uniform allowance

Lifestyle Benefits

Six paid holidays

Employee Assistance Program

Employee discount program

Consistent four-day workweek with 10-hour shifts

Supportive and collaborative workplace culture

Healthy work-life balance

Join Our Team

If you're ready to bring your customer service skills to a veterinary hospital that values compassion, teamwork, communication, and quality care, we'd love to hear from you.

Join Sterling Pointe Veterinary Clinic during an exciting time of growth and help us create an exceptional experience for every pet and person who walks through the doors of our new hospital. Apply today!

Diversity, equity, inclusion, and belonging are core values at Sterling Pointe Veterinary Clinic and Vetcor. We’re committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.