Carrier Manager

C.H. Robinson is looking for a Carrier Manager in Monterrey to help launch and support a new customer account, playing a critical role in building carrier management processes, strengthening transportation partnerships, and driving operational success from the ground up. In this role, you will directly influence carrier performance, customer satisfaction, and the successful implementation of a new transportation program.

As a Carrier Manager, you will use data, problem-solving, and relationship management skills to drive carrier performance, identify improvement opportunities, and collaborate with customers, carriers, and internal stakeholders. You will help establish new ways of working, lead performance discussions, and deliver insights that improve transportation outcomes across a North American full truckload and LTL network.

If you thrive in fast-paced environments, enjoy building processes, and want the opportunity to make a visible impact on a growing account, we encourage you to apply today.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results. With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Monitor compliance EDI adherence, routing guide compliance)

Publish and interpret scorecards and service metrics (tender acceptance, OTD, dwell, claims)

Manage carrier escalations; implement corrective actions

Maintain master data (lanes, service attributes) with high accuracy

Work to continuously improve carrier management processes

Support customer on large RFP exercises

May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests

Provide market and network insights to account team

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

Bachelor’s degree from an accredited college or university

Minimum 2 years of professional experience

Preferred:

Experience with carrier monitoring and compliance processes

Ability to travel (domestically and internationally)

Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain

Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability

Should possess strong root cause and analytical skills

Strong negotiation and conflict resolution skills

Demonstrated ability to communicate with various levels within customer organization (both written and verbal)

Ability to identify, understand and execute based on market trends and pricing strategies

Proficient in Microsoft Office Suite of programs

Skilled in interpreting KPIs and compliance metrics

Advanced Excel and data visualization

Values a diverse and inclusive work environment

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.