Customer Service Representative, H&B

Job Summary

Are you ready to take your skills to the next level and make a real impact?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Health & Biosciences: Channelling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.

The role is based in Manila, Philippines (anchor). Be part of an agile, collaborative, and strategic team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

Manage end-to-end Order-to-Cash activities to ensure timely order fulfilment for B2B customers.

Process domestic, export, and consignment orders, including order entry, confirmation, invoicing, and delivery follow-up.

Coordinate with internal teams to resolve order fulfilment and operational issues.

Prepare and manage required order and delivery documentation.

Process credit and debit notes related to orders and customer complaints.

Handle customer complaints and service cases related to sales orders.

Respond to customer inquiries accurately and within agreed timelines.

Maintain strong working relationships with internal and external stakeholders.

Support internal and external audits when required.

What Makes You the Right Fit

Bachelor’s degree in any field.

2–3 years’ experience in B2B Customer Service, Order Management, or Supply Chain.

Basic knowledge of domestic and international trade processes.

Proficiency in SAP and MS Office.

Good English communication skills (written and verbal).

Good communication and teamwork skills.

Comfortable working in a cross-cultural environment.

How Would You Stand Out?

Proficiency in English and local languages are huge advantage.

Solutions-driven and thrives under pressure.

Independent, a team player, collaborative.

Why Choose Us?

Fun and positive working environment

Career development

Learning and development programs

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more