Customer Success Manager - West Coast

Mission

Ensure customer success by co-managing with Sales the full customer lifecycle, from onboarding to renewal and expansion, while acting as a hands-on, technically credible partner embedded within customer workflows. The Customer Success Manager drives adoption, expansion and retention. Measurable value is provided through benchmarking insights, competitive intelligence, and engineering-level analysis, enabling customers to make critical product and cost decisions. The role requires deep engagement with California OEMs, OESs, and technology-driven teams, delivering both strategic guidance and day-to-day operational support.

Customer Engagement & Value Delivery

Act as a day-to-day interface with engineering, program, and procurement teams at key Clients

Support ad-hoc technical requests, benchmarking questions, and study needs in real-time

Deliver office hours, trainings, onsite workshops, and technical deep dives to drive adoption

Maintain continuous visibility into customer roadmap, priorities, and program milestones

Act as a bridge between customer teams and A2MAC1 global experts (Costing & Insights, Product, Engineering, Production)

Customer Growth & Expansion

Drive growth by identifying expansion opportunities, supporting program decisions, and partnering with Sales on technical deals and pilots

Monitor account health with data and analytics to proactively manage risks and opportunities

Lead technical and business reviews to support renewals with targeted, lifecycle-based deliverables

Execute cross-functional escalation and mitigation strategies to protect retention and ensure success

Benchmarking & Competitive Insights

Act as a technical advisor, translating customer needs into guidance while delivering training and driving tool adoption

Deliver benchmarking insights and competitive trends to support engineering and leadership decisions

Translate A2MAC1 data into actionable, program-aligned recommendations

Capture customer feedback and market insights to inform product strategy

Retention & Customer Health Management

Monitor customer health, adoption trends, and engagement metrics

Identify risks and execute mitigation strategies

Develop account success plans aligned to customer objectives

Lead renewal readiness reviews and retention initiatives

Coordinate executive escalations and recovery plans where needed

Professional Development & Expertise

Maintain expertise in automotive systems, engineering principles, data analytics, and SaaS solution design.

Stay current on emerging technologies, competitive intelligence, and industry trends

Complete required certifications in product platforms, analytics tools, and customer success methodologies

Requirements

Educational Requirements

Required: Bachelor’s degree or higher in Engineering (Automotive, Mechanical, Electrical, Industrial), Information Systems, Computer Science, Data Analytics, or a closely related field.

Equivalent combinations of specialized training and progressively responsible professional experience may be accepted in lieu of a formal degree

Preferred: Master’s degree in business administration, Master’s in Engineering, Engineering Management, Data Analytics

Professional Requirements

Experience working with or at: OEM engineering teams / tech-driven automotive companies

5+ years of experience in automotive engineering, program management, benchmarking, product planning, cost engineering, customer success, technical consulting, or related customer-facing technical role

Demonstrated ability to engage and influence stakeholders from engineering teams through executive leadership.

Hands on experience utilizing competitive benchmarking, teardown data, cost analysis, vehicle architecture studies, or market intelligence to support engineering or business decisions.

Demonstrated success influencing or directly driving customer retention, expansion, renewals, and long-term account growth.

Skills & Abilities

Ability to travel 30–50% to customer sites, industry events, and internal meetings.

Strong understanding of automotive engineering concepts, vehicle systems, and OEM/supplier processes, with the ability to engage deep technical stakeholders across engineering, sourcing, and program teams

Proficiency with CRM platforms, analytics tools, and benchmarking methodologies; able to translate complex technical data into clear business insights and compelling narratives

Excellent communication, stakeholder management, and problem-solving skills, with a proactive, insight-driven, and customer-embedded consulting mindset

Adaptability to operate effectively in fast-moving, ambiguous, and innovation-driven environments (including startup / EV OEM culture), with a commitment to continuous technical and professional development

Benefits

PTO

PAID COMPANY HOLIDAYS

401(K) + EMPLOYER MATCH

MEDICAL, DENTAL, VISION INSURANCE

LIFE INSURANCE

DISABILITY INSURANCE

TUITION REIMBURSEMENT

FSA