Operations Officer - Resource Allocation Unit

Job Description

Successfully appointed candidates will commence a comprehensive training programme. As part of this training programme there will continuous assessments to measure the progress of the individual as they develop in the role. There will be a final assessment to ensure competency of the individual before going solo in the live environment.

This is a shift-based role . A structured training programme with ongoing assessments will be provided, with final sign-off required before operating independently.

Role Purpose

To enable safe and efficient aircraft stand and gate operations by coordinating resources, maintaining accurate operational data, and supporting airport-wide operational decision-making.

Responsibilities

Operational Planning & Allocation

Plan and manage aircraft stand and gate allocation in line with AIP, SMS, and Aerodrome Manual

Balance apron, terminal, and operational constraints in real time

Support updates to the Airport Operations Plan (AOP)

Operational Monitoring & Systems

Monitor aircraft movements using AOS and related systems

Maintain accurate records (on/off block times, stand usage, aircraft details, etc.)

Update operational systems (AOS, AVDGS, ACDM) and KPIs

Ensure high levels of data accuracy and integrity

Stakeholder Coordination

Liaise with APOC teams, ATC, airlines, and handling agents

Communicate stand/gate changes and operational updates

Escalate issues to appropriate operational leads where required

Disruption & Continuity

Support response to disruptions, adverse weather, and off-plan events

Contribute to business continuity, emergency, and winter operations

Support delivery of exceptional operational events (e.g. VIP, major events)

Reporting & Support

Maintain daily operational logs and support reporting

Contribute to stand planning, operational improvements, and project work

Safety & Compliance

Maintain strong safety focus in all activities

Monitor ramp activity and escalate risks

Liaise with Airside Safety and FOD teams

Level of Autonomy

Operate independently within defined procedures, making day-to-day operational decisions, while escalating complex or high-risk issues to the APOC Team Lead or relevant stakeholders.

Qualifications

Core Requirements (Essential)

Experience in a live operational environment

Strong decision-making and problem-solving

Ability to work under pressure

High attention to detail

Strong communication and coordination skills

Good IT and numeracy skills

Ability to multitask with accuracy

Strong safety and compliance mindset

Highly Desirable

Airport operations experience

Knowledge of stand/gate allocation

Experience with AOS

Understanding of AIP / SMS / Aerodrome Manual

Familiarity with ATC, airlines, and handlers

Experience of adverse weather operations

Nice-to-Have

Local systems and daa processes

AOP updates and reporting formats

Snow control and winter operations

AVDGS and slot management

Daa as regulaterd entity requires all successful applicants to:

Complete Aptitude assessment

Pass 5-year background check (including criminal background check/Garda Vetting)

Pass medical evaluation

Successfully meet all requirements to obtain an Airport Identity Card (AIC)

daa is an equal opportunities employer committed to celebrating diversity & inclusion and recognising the value that difference can bring, both for our business and for our people. We encourage applications from candidates with diverse backgrounds, perspectives, and experience. We ensure our recruitment process is accessible to all and offer reasonable accommodations to applicants at all stages of the selection process.

We're an airport industry leader with operations in four continents and over 3000 employees working together to ensure we deliver the best services for all our customers globally. We are a fast paced, energetic and diverse company. Offering careers that range from IT, Finance, Technical, Airport Operations to frontline security and customer focused roles and many more. Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.

Dublin Airport is Ireland's main international gateway with over 28 million passengers in 2022. The airport is investing in a significant capital investment programme over the next few years and there will be opportunities across a wide range of positions as the airport looks to shape its future.

We are a fast paced, energetic and diverse company. Offering careers that range from IT, Finance, Regulation and Planning, Technical, Airport Operations, Commercial and Marketing to Frontline Security and customer focused roles and many more. Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.