Sales Professional

Job Description

ARI is one of the largest and most significant players in the global travel retail industry. We own and manage duty-free and duty paid retail outlets in Europe, The Middle East, Asia Pacific and the Americas. From pioneering beginnings when we opened the world’s first duty free shop in Shannon Airport in 1947, we now employ over 3,500 people worldwide and manage a turnover in excess of $1 billion. ARI’s head office is based in Dublin, Ireland and is a wholly owned subsidiary of daa plc.

This is an exciting opportunity for enthusiastic and ambitious individuals to work in a closely knit team who are passionate about retail and delivering the best Airport retail experience for passengers.

The successful candidates will deliver a world class shopping experience to our customers at Dublin Airport, maximising sales growth and providing on-trend, customer centric services. The roles are shift based

An engaging onboarding process will be delivered, which will include comprehensive training.

Responsibilities

Driving Sales Approach and engage customers in line with Advanced Selling Skills Ethos (full training provided on advanced selling skills)

Link sell, substitute sell, cross sell & up sell to increase customer satisfaction and passenger average spend

Highlight ARI’s value message and ARI’s exclusive customer offerings

Maintain awareness of all sales promotions and participation in all promotional activities

Knowledge of Store, category sales targets

Adherence to cash/card handling procedure

Visual Merchandising & Category Management

Knowledge and application of required merchandising standards in line with guidelines from the visual merchandising and category management teams

Ensure accurate pricing of products through correct display and adherence to SEL guidelines

Provide a professional, attentive and personal customer shopping experience

Recognise and ensure implementation of brand standards for each house/supplier

Awareness of the stock levels and locations to ensure effective stock rotation

Retail Product Knowledge of all categories within the retail area

Commit to attending ongoing brand training and implementing learnings thereafter

Proactivity in driving personal learning and development

Provide feedback to team members and managers regarding product interest

Adhere to H&S regulations

Customs Compliance and Stock Security

Proactive approach in implementing company SOPs

Qualifications

Prior experience working in retail or hospitality is preferable

Demonstrate a genuine desire and commitment to provide extraordinary customer service

Excellent communication skills

Self-motivated and possess real passion for luxury brands

Flexibility to work varying 24/7 shifts (including weekends & public holidays)

Flexibility and ability to work across all duty-free stores and brands (including alcohol and tobacco)

Committed to ARI Values

#IND

Daa as regulated entity requires all applicants to:

Complete Aptitude assessment

Pass 5-year background check (including a criminal background check/Garda Vetting)

Pass a medical evaluation

S uccessfully meet all requirements to obtain an Airport Identity Card

daa is an equal opportunities employer committed to celebrating diversity & inclusion and recognising the value that difference can bring, both for our business and for our people. We encourage applications from candidates with diverse backgrounds, perspectives, and experience. We ensure our recruitment process is accessible to all and offer reasonable accommodations to applicants at all stages of the selection process.