Senior Manager

Job Family:

EBO Accounts Receivable (India)

Travel Required:

Up to 25%

Clearance Required:

None

What You Will Do

Manage day-to-day AR operations, including planning, monitoring, directing, and evaluating team performance.

Ensure compliance with departmental and corporate policies, procedures, and quality standards.

Lead people management activities such as work allocation, coaching, feedback, and team building.

Drive performance management through productivity tracking, quality reviews, one-on-one sessions, KRAs, and PIPs.

Prepare and review internal and client performance reports.

Develop and execute effective work allocation and resource management strategies.

Manage a team with a span of control of 100-150 employees.

Demonstrate thorough knowledge of Accounts Receivable processes, Denials Management, and AR scenarios.

Maintain expertise in both Federal and Commercial payor environments.

Handle client interactions, escalations, and stakeholder communications effectively.

Utilize knowledge of Medicare, Medicaid, ICD, and CPT codes in denial management.

Develop a strong understanding of client-specific workflows, processes, and operational requirements.

Identify operational priorities and workflow challenges to ensure timely delivery of work.

Monitor schedules and communicate risks or delays to leadership proactively.

Implement corrective actions during system issues or operational disruptions to maintain productivity.

Optimize resource utilization and plan capacity allocation to address backlog requirements.

Participate in and support quality review meetings with production teams.

Actively contribute to project launches and monitor operational progress during implementation.

Drive continuous improvement initiatives and exceed operational performance targets.

Prioritize individual and team responsibilities while effectively communicating with diverse stakeholders.

Identify automation opportunities and collaborate with IT teams for implementation.

Utilize MS Excel, Word, and PowerPoint for reporting, analysis, and presentations.

What You Will Need

Bachelor's or master's degree.

10+ years of experience in the Healthcare Revenue Cycle Management industry.

Minimum 3+ years of experience managing and mentoring large teams.

Strong understanding of AR operations, denials, and healthcare payer processes.

Excellent verbal and written communication skills.

What Would Be Nice To Have

Strong attention to detail and a highly reliable work ethic.

Flexible mindset with a willingness to learn.

Strong leadership and team management capabilities.

Excellent analytical and interpersonal skills.

Ability to work effectively with clients, peers, and senior leadership.

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.

Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.

Contact Us

If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at IndiaRecruiting@guidehouse.com. All information you provide will be kept confidential and used only as required to support the recruitment process.

To learn more about Guidehouse in India, visit www.guidehouse.com/india.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.