Business Relationship & Improvement Delivery Manager

Leads analysts to improve customer & associate experiences via process and data initiatives. Partners with leaders to drive a customer-centric mindset, especially in CS&O organizations.

What You'll Do

As a Business Relationship & Improvement Delivery Manager you will:

Leads the identification, development, and implementation of delivery and improvement initiatives with a focus on customer service and back office operations.

Prioritizes and coordinates delivery and improvement activities in support of all departments and functional areas impacted by changes in workflows, system enhancements, or other related changes. Evaluates completed projects and deliverables to identify and implement best practices and lessons learned.

Monitors the status of delivery and improvement projects and facilitates cross-functional teams to ensure deadlines are met and project deliverables result in expected outcomes.

Collaborates with Director to optimize team effectiveness by promoting team core values and guiding principles as well as leveraging technology and analytics tools.

Establishes and maintains effective working relationships with project sponsors, project teams, business area process owners, and other key stakeholders. Manages communications with each group appropriately.

Administers human resource-related activities including timely performance and salary reviews and ensures all subordinates adhere to human resources policies and practices. Selects, develops, motivates, and recognizes staff.

What it Takes

Bachelor’s degree or equivalent work experience

Minimum 5 years of related work experience: Including a variety of project coordination and process improvement initiatives, focusing on change management and the customer experience

Lean Six Sigma Green Belt preferred

Effective oral and written communication skills with the ability to communicate appropriately to various types of audiences, including senior management, expertise in process analysis and process optimization with a focus on improving customer experiences

Associate must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned

Expertise in process analysis and process optimization with a focus on improving customer experiences

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.

Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.

As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.

Meal Subsidy available for associates who report to an office.

401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.

Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program

Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off

Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.

Well-being and Employee Assistance programs

Sentry Foundation gift matching program to encourage charitable giving.

About Sentry

We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Thanks!

Erin Haddaway

erin.haddaway@sentry.com