Training Instructor (Operations) - Campinas

The Training Instructor (Operations) plays a critical role in the development and readiness of customer service professionals.

This position is responsible for delivering high‑quality technical and behavioral training, ensuring that new call center agents are fully prepared to training technicians who will work in the field of telecom installation.

Acting as both a facilitator and subject matter guide, the instructor translates training content into practical learning experiences, supports learner engagement, and ensures alignment with the established training project and client expectations.

Working scheme: onsite

Working Location: Campinas / SP.

Key Accountabilities

Training Delivery & Facilitation

Deliver technical and behavioral training sessions in both classroom and virtual environments

Conduct theoretical and practical learning activities according to the defined training program

Ensure clear transmission of training content, reinforcing key concepts and service standards

Ensure participant understanding of all proposed content and learning objectives

Monitor trainee engagement and performance throughout the training cycle

Identify strengths and improvement opportunities in training delivery and report findings to the manager

Control attendance records and maintain accurate training reports

Ensure proper use and care of training resources provided by the company and the client

Support compliance with training schedules, documentation, and internal processes

Maintain open communication with leadership regarding training outcomes, challenges, and opportunities

Act as a representative of the company’s training standards when interacting with clients and internal teams

Candidate Profile

Experience & Education

Bachelor’s degree completed or in progress in Technology, Education, Learning & Development, or related fields (desirable)

Experience with Fiber-optic / GPON installation

Previous experience delivering behavioral training - desirable

System knowledge of Telecom platforms and processes (highly desirable)

Technical & Methodological Skills

Previous knowledge of learning methodologies and classroom didactics for both in‑person and virtual training

Proficiency in Microsoft Office tools

Experience using videoconferencing platforms for virtual training delivery

Communication & Behavioral Competencies

Clear and confident communication style

Ability to adapt content and delivery to different learning profiles

Proactive, collaborative, and committed to continuous improvement

Strong planning and organizational capabilities

Ability to manage multiple training activities while maintaining quality and structure

Detail‑oriented with strong follow‑through on administrative responsibilities

Why Join

This role offers the opportunity to directly impact the quality and effectiveness of call center operations by shaping the skills and behaviors of frontline customer service professionals. You will work in a dynamic training environment, partnering with operational leaders and clients, and contributing to the development of high‑performing service teams.

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