Senior Executive - Business Channels (Operations & Customer Service)

If you are looking to excel and make a difference, take a closer look at us…

Sales & Service

Providing superior service to branch customers and cross selling of bank products as applicable

Required to carry clear sales targets for specific products

Assist in the management of branch queue time as per the Bank’s approved Service Level Agreement

Learning and using I-Pads/other devices (if applicable to branch) for customers service/ cross selling

Perform Meeter-Greeter/Navigator role on rotational basis / as applicable

Assist in calling up customers for service / sales interactions

Stepping out of the branch to meet customers for service / sales discussions occasionally / as applicable

Support Bank’s Digital Transformation initiatives

Accepting assignments as required to maintain adequate staffing levels throughout branch network within the Region.

Operations

Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank from time to time) in a timely and accurate manner.

Over-riding of transactions.

Perform Self-Audit Check diligently as required

Comply to Bank’s internal SOPs as applicable

On stand-by during weekend for SST activities / as applicable

Perform Relief CSOM functions / as applicable

Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier)

Comply to staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation

Observe the Bank’s Code of Conduct & Ethics

Other Responsibilities

Maintaining confidentiality of customers and Bank’s information in a responsible manner

Keeping a clean, organized work area and maintain a professional appearance

Attending all trainings as applicable including e-learning/Smart-up

Filing of reports

Occasionally help in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc.

Carrying out other duties as assigned periodically.

Managerial

Supervise clerical staff where applicable

Support a conducive working environment among team members

Organizational

Represent HLB in relationship building with the community

Provide support to the Branch Manager/Customer Service and Operations Manager to deliver the expected levels of Customer Service, Cross Selling (for products applicable) and contribute to Operational control and compliance as specified by the Bank.

Requirements:

Minimum diploma holder and above

Related working experience in Financial Institution or related field

Possess Customer interaction / cash handling / transaction processing / sales experience

Licensing Requirements: FIMM / UT license, PCE & TBE licenses

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.