Customer Service Specialist (1 Year Contract)

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across 270 cities in 45 countries.

Job Description

Responsibilities:

Managing the Raffles Prestige WhatsApp channel, serving as the first point of contract for members via WhatsApp, providing timely and courteous responses to general programme-related enquiries and F&B reservation support requests

Deliver personalised VIP engagement as a representative of Raffles City by offering attentive concierge service to Raffles Prestige’s top-tier clientele, fostering long-term loyalty and enhancing brand prestige

Support exclusive Raffles Prestige events through providing assistance in the seamless execution of high-touch member events, from guest registration and hosting to coordination with internal stakeholders and brand partners

Provide proactive member assistance through anticipating members’ needs, delivering thoughtful recommendations on dining, shopping, and event experiences curated to their preferences

Managing of the customer service counter and exhibiting excellent customer service skills in the course of duty

Manage the day to day operations of the Raffles City Lounge, ensuring the lounge is well maintained, operationally ready, and delivers a premium hospitality experience for members and guests. Monitor lounge capacity, amenities, and service standards, while addressing member requests and coordinating with relevant stakeholders to ensure a seamless lounge experience

Roving duties of the mall which includes common areas and retail spaces to ensure areas are well maintained and to flag out any maintenance issues or customer feedback to respective departments

Provide timely and accurate clarification and advice to enquiries from the public

Handling of customers’ feedback and complaints

Perform paging and in-house announcement based on the standard guidelines

Provide timely and accurate clarification and assistance to shopper enquiries received at the concierge counters and via the official email channel

Handling and administering of lost and found items

Assist in the execution of the mall’s promotions and events

Upsell the CapitaStar Loyalty program and eCapitaVoucher

Introduce to the public CapitaLand’s enhanced customer service through digital solutions e.g. eGift-With-Purchase, CapitaStar applications and eCapitaVoucher

Mall round duties for in-mall Marketing Communication facilities inspection

Educate mall retailers on eCapitaVoucher acceptance

Managing partners’ loyal programme redemptions

Handling of administrative duties

Any other task as assigned by immediate supervisor/management

Requirements:

GCE’O’ Levels and above

Preferably with 1 or 2 years’ working experience in similar capacity

A team player and possess a pleasant disposition

High self-initiative and attentive to details

Knowledge of local dialects is an advantage

Required to work on 6 days rotating shifts including weekends and Public Holidays

Must be computer literate, customer oriented with good communication and interpersonal skills

Benefits

Comprehensive medical coverage

Training and development opportunities

Subsidised rates at Ascott serviced residences

Strong advocate of staff volunteerism

Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.