Digital Workplace Services Specialist

Job Requisition ID #

26WD99733

Senior Digital Workplace Services Professional

San Francisco, CA 94105 | Onsite

Position Overview

We’re looking for a Senior Digital Workplace Services Specialist to deliver an exceptional workplace technology experience for employees, executives, and business partners. As a highly visible face of IT, you’ll provide hands-on technical support across devices, workplace technology, meeting spaces, and collaboration tools. You’ll combine strong technical expertise with a customer-first, hospitality-driven approach - helping people stay productive, connected, and confident in the technology they use every day.

This role is ideal for someone who thrives in a fast-paced, collaborative environment, enjoys solving complex problems, and knows howto deliver calm, responsive, high-touch support when it matters most.

Responsibilities

Provide on-site technical support for laptops, desktops, mobile devices, software, and workplace technologies across Windows and macOS environments

Deliver high-touch, “white glove” support to executives and senior stakeholders with professionalism, urgency, discretion, and empathy

Create an exceptional walk-up support experience, providing approachable, customer-focused technology assistance

Support meeting rooms, conferencing systems, collaboration tools, and executive or business-critical meetings

Troubleshoot and resolve technical issues quickly while maintaining high service standards and minimizing disruption

Manage device lifecycle activities, including provisioning, deployment, shipping, receiving, inventory, and asset tracking

Partner with global IT, infrastructure, network, and collaboration teams on technology rollouts, office upgrades, and continuous improvement initiatives

Lead technology support and on-site coordination for special events, executive meetings, conferences, offsites, and other high-profile business activities

Maintain accurate documentation, asset records, and service requests while meeting established SLA expectations

Build trusted relationships across a diverse employee community and deliver an inclusive, welcoming technology experience

Minimum Qualifications

5+ years of experience providing IT or end-user technology support in a fast-paced, complex environment

Strong hands-on troubleshooting experience with Windows 10/11, macOS, hardware, software, and mobile devices

Experience supporting Microsoft 365, collaboration platforms, and workplace technologies

Experience with device provisioning, deployment, and lifecycle management

Strong customer service, communication, hospitality, and interpersonal skills

Ability to prioritize multiple requests, work independently, and remain calm and solutions-focused in urgent or high-pressure situations

Ability to work on-site in San Francisco, with occasional U.S. travel as required

Preferred Qualifications

Experience with device management and deployment tools such as Microsoft Autopilot and JAMF

Familiarity with identity and access technologies such as Active Directory

Experience with IT service management platforms such as ServiceNow or Wolken

Experience providing executive/VIP technology support

Experience supporting meeting rooms, conferencing technology, office infrastructure, or network/data center upgrades

Experience coordinating technology support for large-scale events, executive meetings, conferences, or business-critical initiatives

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $55,000 and $98,010. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

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