Pre-Approval Specialist

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Who we are:

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We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

The Pre-Approval Specialist is responsible for providing exceptional customer service, file quality, and adhering to the agreed upon Service Level Agreement (SLA) while processing borrower documents. This is accomplished by obtaining and verifying necessary documentation for underwriting the loan file and communicating directly with borrowers, third-party vendors, and/or loan officers to obtain documentation for initial loan approval.

What You'll Do:

Communicate with borrowers and various third-party companies to obtain and review required minimum document requirements and vendor information including, but not limited to: income and disclosure documents, verification of employment, tax transcripts, financial/bank statements, and ordering updates to FHA and VA case numbers as needed

Verify vendor orders are completed and returned, and invoices are received and documented

Verify all required documentation in the file is complete and accurate before submitting to underwriting

Responsible for handing over a completely documented file to the Underwriter which is ready for initial underwriting

Complete required loan submission checklists

Manage pipeline within allotted turn times

Document all communication related to the loan application in the conversation log.

Perform other duties as assigned or required

What You'll Need:

Minimum of 1 year of experience in the mortgage industry

Ability to calculate income and review credit report experience

Ability to communicate with borrowers

Knowledge of mortgage guidelines

Strong math and analytical skills

Excellent written and verbal communication skills

Ability to prioritize and meet deadlines

Available to work varying hours and overtime if needed

Knowledge of Microsoft suite (Windows) and Google suite (Google Docs, Sheets, etc.)

High School Diploma or GED

Mortgage experience is strongly preferred

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.