ServiceNow Developer (Senior Software Engineer I )

Company Description

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future

Job Description

Priority:

3-5 year certified ServiceNow application Development and administration experience across atleast 2 modules (ITSM/HR/ITOM/Custom Apps). Catalogs, business rules, scripting, workflow/flow designer, ACLs, integrations, etc.

Excellent Communication skills - written and verbal, understand business requirements, know SNOW best practices

Experience with Integrations between ServiceNow and various third-party systems OR knowledge and experience using REST API to build integrations

Overview:

We are looking for an experienced Senior ServiceNow Developer and Administrator to join our ServiceNow platform team at Nielsen. In this role, you will work closely with business and IT stakeholders to understand requirements and design, configure, develop, implement, maintain and optimize Nielsen's ServiceNow platform and related modules. If you have solid ServiceNow development and administration experience in the ITSM, HR, ITOM, Custom App modules, scripting skills, and a passion for implementing best practices, we want to hear from you!

Qualifications

Responsibilities:

Collaboration: Collaborate with cross-functional teams including Infrastructure, security, business, vendors, and other stakeholders to identify opportunities for process improvement and innovation, gather business requirements and translate them into technical designs and process workflows in ServiceNow

Implementation: Design, build and deploy ServiceNow solutions, including custom applications, workflows, forms, scripts, features, and enhancements using ServiceNow development and industry best practices

Integration: Integrate ServiceNow with other systems and applications to streamline data exchange and improve operational efficiency

Reporting: Create and optimize reports, dashboards, KPIs to track volumes, trends, SLAs and other metrics

Agile Release Management: Managing team work using Agile methodology with backlog management, sprint planning, scrum calls/daily sync, etc.,

Documentation: Create and maintain comprehensive documentation, including technical specifications, configuration guides, standard operating procedures and runbooks

Support: The role involves providing comprehensive platform support by troubleshooting, triaging, and resolving incidents, problems, requests, and events across all ServiceNow modules and custom applications. Additionally, you will handle system administration tasks, including managing user access and data integrity, while driving platform maintenance by planning, executing, and testing ServiceNow upgrades in collaboration with stakeholders.

Training and Mentoring: Provide training and guidance to junior team members on ServiceNow development best practices

Continuously identify opportunities for process and system optimization, implement automation where possible

Additional Information

Qualifications:

Bachelor's degree in Computer Science, Information Systems or related field

3-5 years of hands-on ServiceNow development and administration experience

Certified System Administrator and Certified Application Developer certifications

Excellent knowledge of ServiceNow modules - HR, ITOM, ITSM, Custom App, etc.

Experience with JavaScript, HTML, CSS, AngularJS, REST API, JSON

Excellent troubleshooting and analytical skills

Strong written and verbal communication skills with the ability to translate technical concepts to non-technical stakeholders and ability to interact with global teams

Collaborative mindset with the ability to work effectively in a team environment, as well as independently with minimal supervision

Ability to adapt to changing priorities and business needs in a fast-paced, dynamic environment

Fluency in reading and speaking English

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