Order to Cash Senior Operations Manager
Skills
About the role
Summary
Salary:
Competitive
Job Family:
Finance Operations
Location:
India - Gurgaon Office
About The Role
The OTC Senior Manager will lead end-to-end Order-to-Cash (OTC) operations within Dyson Business Services (DBS), overseeing key areas including Cash Applications, Credit Risk & Assessment, Collections, Disputes, and Deductions.
This role is responsible for driving operational excellence, governance, process transformation, and stakeholder collaboration while supporting DBS’ vision of building a Centre of Excellence (CoE).
Key Responsibilities
Operational Leadership
Lead and manage end-to-end OTC operations including:
Cash Applications
Credit Management & Assessment
Collections & Disputes
Deductions & Bad Debt Provisioning
Cash Flow Forecasting, Analysis and driving better cash flow results
Ensure delivery of KPIs such as DSO, cash flow forecasting, and service levels
Drive effective resolution of escalations and operational challenges
Stakeholder Management & Business Partnering
Effective stakeholder management including Finance Directors, Controllers and Market
Collaborate across regions to improve market practices
Act as a trusted advisor to business stakeholders and leadership
Strategy, Governance & Process Excellence
Establish strong governance frameworks across OTC processes to ensure control, compliance, and audit readiness
Drive automation, transformation, and continuous improvement initiatives
Develop strategies to address complex business challenges and improve performance
Lead transitions, including documentation (SOPs, process maps) and stabilization
People Leadership & Team Development
Lead, inspire, and develop a team of 80+ members across multiple locations
Create a high-performance culture focused on accountability, collaboration, and innovation
Provide coaching, regular feedback, and career development opportunities
Drive performance management including goal setting, mid-year and annual reviews
Service Delivery & Reporting
Ensure consistent and high-quality service delivery across OTC functions
Track and report performance metrics, insights, and improvement actions
Utilize data and analytics to provide actionable insights to stakeholders
Culture & Engagement
Foster Dyson values of being Different, Authentic, and Pioneering
Promote a positive, inclusive, and sustainable work environment
Encourage a culture of recognition, ownership, and continuous improvement
About You
Skills & Experience Required
Education: B.Com / MBA (Finance/Accounting preferred)
Experience:
15+ years in OTC / Accounts Receivable operations
Strong experience across Collections, Disputes, Credit Management, and Cash Applications
Proven experience managing teams of 60+ members, preferably across multiple locations
Core Competencies
Strong understanding of OTC processes, financial controls, and compliance requirements
Excellent stakeholder management and communication skills (comfortable with senior leadership)
Strong analytical abilities with the capability to derive insights from financial data
Experience in process improvement, automation, and transformation initiatives
Ability to operate effectively in a fast-paced, multicultural environment
High ownership mindset with a “can-do” attitude
Preferred Experience
Expertise with SAP S/4HANA, BlackLine, or similar financial systems
Lean / Six Sigma certification
Prior exposure to shared services or COE environments
Questions about this role
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