Reception Supervisor

Be Yourself – Be a Bold Team Player – Be Leonardo

Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!

Main Tasks

Offer exceptional guest care at all times

Provide support to and supervise the team for an effective and efficient shift

Collaborate with colleagues in other departments to elevate the overall guest experience consistently

Maintain visible presence within the department to promptly and effectively address all Front Office-related issues or concerns

Manage guest complaints calmly and professionally; acting as point of escalation for team members as appropriate

Maximise sales through effective upselling and communicate sales leads to the Sales team

Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests

Enforce safety and security protocols to protect guests and employees

• Help to conduct regular performance evaluations for the team, providing feedback and addressing any performance issues through coaching/training as appropriate •

Utilise all relevant systems correctly to complete tasks in a timely manner

Adhere to Company policies, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations

Complete any other reasonable request made by a member of the management team

Person Specification

Genuine passion for delivering memorable moments to guests and leading the team on shift

Excellent leadership skills with a friendly, hands-on approach and lead-by-example work style

Confident working within brand guidelines to deliver consistent results

Willing to find creative solutions, and offer advice and recommendations

Continually strive to attain new skills, ensuring best practice and service delivery

Positive approach to handling multiple challenging priorities and assignments

Measurable Performance Indicators

Demonstrating the Company vision, mission and values when interacting with colleagues and guests

Fulfilment of the job skills checklist

Achieving agreed KPIs

Customer satisfaction scores e.g. Booking.com

Regular review meetings with line manager

Ongoing Learning

GROWonline BELONG induction and development courses

Academy Technical skills training

Mental Health First Aider training

Fire Marshal training

Manual Handling Trainer

‘Come Join Us’ Guest Care training

Opportunity to apply for internal development programmes, such as:

‘Insights’ Development programme

The People Programme

Level 3 Apprenticeships in Team Leading

NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.

INDLH

Some of the perks our Reception Supervisor could enjoy include:

Special rates on Leonardo Hotel rooms across the UK & Europe

Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops

Talent referral scheme

Thank You Week: from ice cream trucks to yoga classes and lots in between!

Wellbeing Calendar

Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Reception Supervisor?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!