Senior ER Specialist

C.H. Robinson is seeking a Senior Employee Relations Specialist to strengthen workplace practices and support employees and leaders across Mexico and South America. In this role, you will advise on complex employee relations matters, lead workplace investigations, guide performance and corrective-action processes, and advance compliance initiatives aligned with local employment laws and business needs. You will serve as a trusted regional expert, using data and cross-functional partnerships to reduce risk, improve processes, and enhance the employee experience. Apply today to help shape fair, consistent, and impactful employee relations practices across the region.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Advise employees, managers, and executives on complex employee relations matters, employment laws, company policies, and performance management practices

Lead fair, thorough, and well-documented workplace investigations, recommend appropriate actions, and influence outcomes aligned with legal requirements and company practices

Guide coaching, corrective action, discipline, and termination processes, including severance calculations, to ensure consistency, compliance, and sound business decisions

Draft, review, and maintain employment-related documents in accordance with company policies, benefits, and applicable laws

Monitor federal and local employment regulations, assess organizational impact, and lead required policy or process changes

Partner with internal and external legal counsel on government claims, state information requests, conciliation hearings, and labor-related matters

Analyze employee relations case data to identify trends, mitigate risk, strengthen the employee experience, and develop proactive workplace strategies

Lead regional compliance initiatives, required reporting, assessments, and process improvement projects that support business objectives

Serve as a regional employee relations subject matter expert and contribute functional expertise to cross-functional projects

Advance globally consistent employee relations practices while accounting for local labor laws, regulatory requirements, and cultural expectations

Required Qualifications:

Bachelor’s degree from an accredited college or university

Fluent in English and Spanish (written and verbal)

Minimum 4 years of experience in Employee Relations

Ability to travel up to 5%; domestically and internationally

Preferred Qualifications:

Fluency in written and verbal communication in Portuguese

Ability to develop strong relationships and partner with managers, executives, and other Human Resources departments

Proven conflict resolution skills

Strong influencing skills and business savvy

High degree of confidentiality

Analytical skills and ability to use data to drive decision making

Ability to create new or review and update existing processes

Ability to make recommendations at all levels of the organization

Understanding of employment regulation and how to apply law to company policy

Excellent verbal, written and presentation/communication proficiency

Strong problem solving/critical thinking skills

Project management experience

Good judgment with the ability to make timely and sound decisions

Ability to prioritize and manage multiple responsibilities

Values an inclusive work environment

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.