ServiceNow Technical Consultant

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Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Job Description – ServiceNow Technical Consultant (Salesforce ITSM Migration)

Position Summary

We are seeking an experienced ServiceNow Technical Consultant to support multiple strategic ITSM transformation initiative involving the migration of ServiceNow data, configurations, workflows, integrations, and operational processes to the Salesforce ITSM platform. The consultant will serve as the primary ServiceNow Subject Matter Expert (SME) within the migration program, collaborating closely with migration teams, Salesforce consultants, business stakeholders and client representatives.

The role requires a strong understanding of ServiceNow architecture, data models, workflows, and ITSM processes, along with the ability to analyze, map, and transform ServiceNow components into Salesforce ITSM equivalents. The consultant will actively participate in client workshops, migration planning sessions and technical design discussions to ensure a successful transition.

Key Responsibilities

ServiceNow Analysis & Assessment

Act as the ServiceNow technical SME for migration and transformation activities.

Analyze existing ServiceNow implementations, including:

Incident Management

Request Management

Change Management

Problem Management

Knowledge Management

Service Catalog

CMDB

Custom Applications

Assess ServiceNow configurations, customizations, workflows, integrations, and data structures for migration readiness.

Document current-state architecture, business processes, data dependencies, and technical configurations.

Migration & Transformation Support

Support migration teams in extracting and validating ServiceNow data and configurations.

Define migration strategies for:

Data objects

Configuration items

Service Catalog items

Workflows and business rules

Approval processes

Reports and dashboards

Identify data transformation requirements and potential migration risks.

Assist in reconciliation, validation, and post-migration verification activities.

Salesforce ITSM Collaboration

Partner with Salesforce ITSM architects, consultants, and developers to map ServiceNow functionality to Salesforce capabilities.

Define field mappings, object mappings, data relationships, and workflow transformations.

Translate ServiceNow business processes into Salesforce ITSM workflows and automation frameworks.

Provide recommendations on process redesign, optimization, and platform alignment.

Support testing and validation of migrated configurations and workflows within Salesforce.

Client & Stakeholder Engagement

Participate in client workshops, discovery sessions, design reviews, and migration planning meetings.

Present ServiceNow technical assessments and migration recommendations to stakeholders.

Serve as the trusted advisor for all ServiceNow-related queries and decisions.

Collaborate with business users, technical teams, and project leadership throughout the migration lifecycle.

Documentation & Governance

Create and maintain detailed migration documentation.

Document field mapping matrices, transformation rules, workflow mappings, and technical specifications.

Support audit, governance, compliance, and change management requirements.

Contribute to migration runbooks, playbooks, and knowledge transfer activities.

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.

5+ years of hands-on experience with ServiceNow platform administration, development, or consulting.

Strong understanding of ServiceNow ITSM modules and platform architecture.

Experience working with:

ServiceNow Workflows / Flow Designer

Business Rules

Script Includes

Service Catalog

CMDB

Integrations and APIs

Reporting and Dashboards

Proven experience in platform migrations, upgrades, or transformation programs.

Strong knowledge of data migration principles and ETL concepts.

Excellent documentation, communication, and stakeholder management skills.

Ability to participate in client-facing discussions and technical workshops.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA).

ServiceNow Certified Implementation Specialist (CIS) – ITSM.

Experience with Salesforce Service Cloud or Salesforce ITSM implementations.

Familiarity with integration technologies and middleware platforms.

Experience in ITIL-based service management environments.

Knowledge of data mapping, transformation, and migration tools.

Prior experience in ServiceNow-to-Salesforce transformation initiatives is highly desirable.

Key Skills

ServiceNow

ServiceNow ITSM

Flow Designer

Workflow Engine

CMDB

Service Catalog

Business Rules

Script Includes

Client Scripts

REST/SOAP APIs

Salesforce Collaboration

Salesforce Service Cloud / ITSM

Data Mapping

Process Transformation

Workflow Translation

Configuration Assessment

Professional Skills

Client Engagement

Technical Consulting

Stakeholder Management

Requirements Analysis

Documentation

Problem Solving

Communication & Presentation Skills

Success Criteria

The successful candidate will:

Provide expert ServiceNow guidance throughout the migration lifecycle.

Enable accurate migration of ServiceNow data, configurations, workflows, and processes to Salesforce ITSM.

Drive effective collaboration between ServiceNow and Salesforce teams.

Ensure business process continuity and minimize migration risks.

Serve as the primary ServiceNow technical advisor in client-facing engagements.

Location: Bangalore, India (On-site/Hybrid as required)

Employment Type: Full-Time

Experience: 5–10+ Years Preferred

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.