Intern Service Desk

Employment Type: Internship

Contract Duration: 6 months extendable to 11 months

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

You will be reporting to the Manager IT Operations & Global Service Desk. The Intern Service Desk Officer is part of a Global Service Desk team and is responsible for delivering service level 1 support to all IATA users in GVA and for all users globally.

What your day would be like

Resolve complex problems and implement solutions; Focus on maintaining the IT environment (PC, printers, cell phones) with a Professional attitude and service; Provide Service Desk coverage during business hours for customers reporting incidents or seeking assistance in using the standard office automation desktop environment, applications; Ensure meticulous call logging of all incoming call; Ensure regular Customer communication and service delivery –first level software and hardware support; Escalate problems to the other ITS teams according to procedures; Share expert knowledge through peer reviewed documentation. Our team relies on following documented procedures. You must work with the global support team to ensure procedures are documented and updated as needed.

We would love to hear from you if

You recently graduated (within one year) with an IT degree;

You have advanced knowledge of Microsoft Windows 11, Microsoft Office 365, including Microsoft Copilot and Adobe applications;

You have excellent oral and written communication skills in English; knowledge of an additional language is an asset;

You have the ability to remain calm, courteous and efficient in emergency situations;

You have strong customer focus and interpersonal skills in a global environment;

You have the ability to work as part of a global team;

You have a high level of knowledge of multiple complex software packages, hardware and networks;

You have experience with user administration in Active Directory;

You have knowledge of basic hardware components.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!