SAP Order-to-Cash (OTC) Functional Lead

Employment Type: Permanent

Contract Duration:

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.

With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.

Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.

We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.

We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

You will join a major SAP Cloud ERP Greenfield transformation programme that will modernise core business processes and technology platforms across the organisation. Working closely with business stakeholders, internal SAP functional leads, architects, and a global System Integrator, you will play a key role in shaping and governing the future Order-to-Cash (OTC) landscape.

This is an opportunity to influence strategic design decisions, advocate SAP best practices, and help deliver a modern SAP Cloud ERP solution built on Clean Core principles, SAP Fiori user experiences, and AI-enabled capabilities that enhance business insights, automation, and decision-making.

What your day would be like

Act as the functional lead and trusted advisor for all Order-to-Cash (OTC) topics within the SAP Cloud ERP programme.

Review, challenge, and validate proposed OTC solutions, business process designs, and business blueprints developed by the System Integrator.

Participate in Fit-to-Standard workshops, design sessions, and business process discussions with business stakeholders and implementation partners.

Ensure OTC solutions align with business objectives, SAP best practices, SAP standard functionality, and Clean Core principles.

Collaborate with other functional leads and manage dependencies across Finance, Procure-to-Pay (P2P), Logistics, and Master Data.

Support governance forums and design authority reviews, helping drive informed decision-making throughout the programme.

Act as a design authority for the OTC domain, constructively challenging solution proposals and ensuring alignment with long-term business and architectural objectives.

Advocate for the adoption of modern SAP capabilities, including SAP Fiori and standard cloud functionality.

Support testing, business readiness, and deployment activities to ensure successful delivery of end-to-end business processes.

We would love to hear from you if

You have extensive experience leading Order-to-Cash (OTC) workstreams across S/4 HANA and SAP Cloud ERP implementation programmes, with deep expertise in Order Management, Pricing, Product Bundling, Delivery, Billing, Credit Management, Subscription Billing and Recurring Revenue Management.

You have a proven track record in multiple full lifecycle SAP implementations, including at least two Greenfield transformation programmes, with strong understanding of SAP Cloud ERP delivery approaches, Fit-to-Standard methodologies, SAP Fiori and Clean Core principles.

You have a strong capability to review, govern and challenge solution designs delivered by System Integrators, while assessing cross-functional impacts, dependencies and enterprise-wide integration requirements in complex environments.

You have experience engaging effectively with business leaders, process owners, technical teams and implementation partners, communicating complex concepts clearly to both business and technical audiences, with fluency in English.

You are passionate about SAP-driven business transformation and innovation, with advantageous exposure to SAP BRIM, Master Data Management (MDM) hub environments, S/4HANA Virtual Data Model (VDM), Embedded Analytics, Business Data Cloud Intelligent Apps, Joule and ISLM.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!