Collections Manager - Hitachi Payment Services Pvt. Ltd.

Location:

Mumbai, Maharashtra, India

Job ID:

R0139442

Date Posted:

2026-07-28

Company Name:

HITACHI INDIA PVT. LTD

Profession (Job Category):

Other

Job Schedule:

Full time

Remote:

No

Job Description:

Job Title: Collections Manager

Designation : Senior Manager / Manager

Company: Hitachi Payment Services Pvt. Ltd.

Location: Thane, Mumbai

Salary: As per Industry

Company Overview:

Hitachi Payment Services is a leading payment solutions provider in the country, enabling its customers to grow by offering technology-led cash & digital payment solutions while building a robust payment infrastructure in the country, driving financial empowerment and enabling social change. We cater to customers such as banks, payment aggregators and fintech players who are ready to capture the emerging opportunities in this payments segment.

Position Overview:

The Collections Manager will oversee the end-to-end collections process, ensuring timely recovery of outstanding receivables while maintaining positive client relationships. This role is critical to minimizing bad debt, improving liquidity, and ensuring compliance with regulatory standards.

Job Roles & Responsibilities:

Collection Strategy: Develop and implement effective collection strategies to maximize recovery rates and minimize delinquency.

Team Leadership: Lead, train, and manage a team of Collection Associates and Analysts to achieve performance targets.

Accounts Monitoring: Monitor accounts receivable aging reports and prioritize collection efforts accordingly.

Negotiation: Negotiate payment plans and settlements with clients while maintaining professionalism and empathy.

Compliance: Ensure adherence to relevant laws, regulations, and internal policies.

Cross-functional Collaboration: Work with Sales, Customer Service, and Legal teams to resolve disputes and improve collection outcomes.

Risk Management: Approve write-offs and escalate high-risk accounts to senior management.

Reporting: Prepare and present detailed reports on collection performance, KPIs, and risk assessments.

Audit & Ethics: Conduct regular audits of collection activities to ensure accuracy and ethical practices.

Technology Utilization: Utilize collection software and data analytics to enhance operational efficiency.

Customer Reconciliations: Oversee reconciliation of customer accounts and resolve discrepancies.

Experience:

5–7 years in B2B collections, with exposure to PSU clients.

Strong knowledge of customer reconciliation processes, dispute resolution, and receivables management.

Proficiency in MS Excel, ERP systems, and financial reporting tools.

Education: MBA (Finance) / M.Com / B.Com

Hitachi Values:

Wa – Harmony, Trust, Respect

Makoto – Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin – Pioneering Spirit, Challenge