Senior Specialist, Client Operations

We’re seeking a future team member for the role of Client Service - IC3 to join our Client Service team. This role is located in Chennai or Pune

In this role, you’ll make an impact in the following ways:

Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon

Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed

Applies advanced problem solving skills, judgement, and experience to analyze information

Uses developed communication skills to deliver high quality service to a specialized client base

Provides individuals at assigned clients information related to BNY Mellon's products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings

Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY Mellon

Resolves complex or non-routine client issues or inquires, as needed

Uses in-depth knowledge of client issues and needs to contribute to business development efforts

Uses understanding of BNY Mellon products and services to best propose expanded offerings to clients for front office consideration

Leads and participates in internal activities and initiatives designed to improve the client experience

Helps develop process improvements

No direct reports. Provides guidance to less experienced team members

Supports multiple, complex client accounts

To be successful in this role, we’re seeking the following:

Bachelors degree or the equivalent combination of education and experience is required

5-7 years of total work experience preferred

Experience in an operational area and/or client services preferred