Store Lead

About ARC’TERYX

Located in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principle of obsessive, precise design and production.

The unique in-house manufacturing and design centers allow the brand to constantly evolve and build products the right way. Timeless quality, intuitive design and simplicity result in unrivaled performance at the point of extreme need.

Join the team at our Alpha QVB store!

About the Opportunity

Support the in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment

Championing floor leadership and exceptional guest experience by leading from the floor

Actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in

Coach and develop Product Guides to unlock their potential and support the store in reaching targets

Support inventory management to maximize sell-through; including receiving, processing, restocking and destocking, and visual merchandising

Leverage all tools to manage the store business operations in overseeing sales targets, labor and budget management

Network with potential partners to support events and to help maximize brand engagement in the community

Manage the opening and closing procedures for the store

Answering store phones and responding to voicemails and store emails

Utilize the POS system to process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

About You

You have one or more years of leadership experience, and 1 – 2 years of retail experience

You are a natural leader and the idea of unlocking someone’s full potential excites you

You have a passion for customer service and delivering an exceptional experience for guests

You seek and offer relevant feedback, coaching and development in the moment

You are comfortable adhering to and enforcing health and safety guidelines at all times

You have proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives

You have strong time management skills and can prioritize and adapt to daily business needs in the moment

You remain highly flexible and adaptable when faced with ambiguity

You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right

Your passion for your work is paralleled by your passion for getting outside and living it

You have strong written and verbal communication

Our Benefits

Kick start with Arc’teryx uniform provided

A generous team discount, not only with Arc’teryx, but other affiliated brands with Amer Sports

Competitive salary and a great bonus scheme

Parental Leave Top Up Program to support all future parents

Access to an Employee Assistant Program to support your health & wellbeing

Continuous on the job training, development opportunities to support your career growth

Be part of a global business with great career pathways and opportunities across multiple brands

You should know:

We are all expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season

Under the direction of the Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request

You are available for a minimum of one open, one close and one weekend shift each week.

Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager

Full Time – 30- 40 hours per week (5 days per week) on a Tuesday to Saturday roster pattern

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.