Team Leader

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Brisbane, Sydney or Melbourne, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Looking for your next leadership opportunity while making a meaningful difference? Join EML and lead a passionate team dedicated to delivering exceptional outcomes for customers navigating superannuation and life insurance claims.

The Team Leader role plays a key part in the success of EML's Superannuation business by leading, coaching and developing a high-performing team of Case Managers. As part of the leadership team, you will be responsible for driving team performance, delivering an exceptional customer experience and ensuring quality outcomes for customers, clients and stakeholders.

This position involves leading the day-to-day operations of the team, managing workflow, monitoring performance and providing ongoing coaching and development. You'll also use your technical expertise in superannuation and life insurance claims to support complex matters, identify opportunities for continuous improvement and contribute to the achievement of business objectives.

This is a full-time, permanent position and can be based in our Brisbane, Sydney or Melbourne office.

YOUR RESPONSIBILITIES

Lead, coach and develop a team of Case Managers to achieve performance, quality and customer experience outcomes.

Oversee team portfolios, workflow and resources to ensure claims are managed efficiently through to resolution.

Monitor service standards and KPI performance, providing regular coaching and feedback to support individual and team success.

Provide technical guidance and support on complex claims and customer matters.

Identify trends, risks and improvement opportunities across team portfolios and implement strategies to enhance outcomes.

Coordinate quality assurance activities and contribute to continuous improvement initiatives.

Foster a positive, engaged and high-performing team culture aligned with EML's values.

Partner with senior leaders to achieve operational objectives and support business performance.

ABOUT YOU

Demonstrated experience leading a claims team within the superannuation, life insurance or personal injury industry.

Strong technical knowledge of superannuation and/or life insurance claims, relevant legislation and industry best practice.

Proven ability to coach, develop and motivate high-performing teams in a fast-paced environment.

Excellent stakeholder management, communication and problem-solving skills.

Intermediate proficiency in the Microsoft Office suite.

Ability to satisfy a National Police Check.

WHAT WE OFFER

EML provides career opportunities and great employee benefits, including:

A diverse and collaborative team culture like no other

Flexibility to work from home to support work/life balance

A corporate wellbeing program with discounted health insurance and gym membership

Generous discounts from over 350 retailers through our RewardsHub program

Comprehensive learning and development opportunities to help you reach your full potential

Access to support and counselling services with work or personal matters, through our Employee Assistance Program

Companywide events to stay connected and celebrate success

Entitlement to annual company incentive scheme + salary reviews

Up to 16 weeks paid parental leave, plus super